Senior Product Designer, Capital Marketplace

The Team:

Upstarts Product Experience team brings together design research and content strategy to create cohesive data-informed and customer-centered experiences across the borrower and capital sides of our marketplace. We are a growing team building the product experience capability at Upstart raising the bar on craft strengthening cross-functional partnership and shaping how disciplined insight-driven design contributes to our business outcomes. The role sits within a cross-functional squad led by a Senior Manager overseeing B2B and B2C experiences across Servicing Capital Marketplace and Auto Retail.

As theSenior Product Designer Capital Marketplace you will shape the tools and workflows that help lenders and investors onboard integrate deploy capital and manage their portfolios. Youll lead research define strategy and design intuitive experiences across Capital Implementation Partner Experience and Capital Insights. Your work will translate complex financial operational and compliance requirements into clear trustworthy solutions that support strong partner relationships and scalable capital operations.

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How youll make an impact

• Create user journeys workflows prototypes and polished mockups that define how lenders and investors onboard integrate configure portfolios and manage ongoing capital programs.
• Lead research discovery and usability studies with internal teams and capital partners to understand expectations pain points and operational workflows across implementation program setup monitoring and lifecycle management.
• Translate complex financial compliance and operational requirements into intuitive experiences that support origination and loan sale execution third-party integrations and partner-facing tools.
• Partner with product and engineering teams to design lender and investor interfaces that improve partner success reduce operational burden and strengthen transparency and trust in the platform.
• Shape internal tools that streamline deal setup program configuration performance reporting and platform scalability for Capital Insights.
• Use qualitative and quantitative data to validate design decisions improve accuracy and comprehension in data-heavy workflows and increase partner confidence in Upstarts reporting and intelligence tools.
• Contribute to a unified design system that supports secure consistent patterns across capital partner and internal experiences.
• Produce clear design artifacts that drive alignment across product engineering operations risk and compliance stakeholders.

Minimum Qualifications

• 7 or more years designing customer-facing or enterprise digital products with experience simplifying complex workflows and data-dense systems.
• Demonstrated expertise designing for responsive web and ideally native mobile or tablet workflows used in operational environments.
• Strong portfolio showing end-to-end design thinking grounded in user insight clarity and system-level reasoning.
• Skilled with Figma and research tools such as Usertesting Maze or Lookback.
• Experience collaborating with cross-functional partners in technical risk or compliance-driven domains.
• Strong communicator who can articulate tradeoffs share work with clarity and build alignment across engineering operations and business teams.

Preferred Qualifications

• Experience designing enterprise or B2B platforms especially in fintech capital markets lending or other regulated industries.
• Familiarity with financial reporting workflow automation or partner lifecycle management tools.
• Ability to navigate ambiguity balance business goals and risk considerations and design for accuracy transparency and trust in high-stakes environments.
• Depth in accessibility and inclusive design especially for complex or detail-critical workflows.

What youll love:

• Competitive Compensation (base bonus & equity)
• Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday vacation sick and safety leave
• Supportive parental family care and military leave programs
• Annual wellness technology & ergonomic reimbursement programs
• Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
• Catered lunches snacks & drinks when working in offices

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