Manager, IES Career Success & Performance-Based Funding (CP)

• Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate timely monitoring and claims submission.
• Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.
• Lead staff teams in the implementation of career success coaching and performance-based funding processes adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.

• Provide supervision coaching and regular 1:1 sessions to ensure quality service caseload management and documentation accuracy.
• Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s) embedding equity and inclusion in all processes.
• Support staff in resolving complex client issues employer challenges and crisis interventions to prevent job loss.

• Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.
• Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.
• Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.

• Track retention outcomes at 1 3 6 and 12 months; develop strategies to improve performance where needed.
• Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.
• Ensure timely and accurate submission of all required performance reports.

• Guide and support staff in client motivation issue resolution and employer relations to maintain job stability.
• Promote collaboration between Career Success Coaches Employment Consultants and Job Developers for holistic support.
• Oversee rapid reemployment interventions for clients who lose employment ensuring timely referrals and follow-up.

• Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.
• Develop and deliver onboarding and professional development plans tailored to team needs.
• Facilitate ongoing learning that strengthens cultural competency and inclusive practices.

• Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes.
• Build strong partnerships with other internal and external stakeholders.
• Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.
• Maintain employer partnerships to support issue resolution and long-term client success.

• Create and manage staff schedules including staggered hours and weekend coverage.
• Ensure compliance with organizational policies DEI commitments and privacy standards.
• Contribute to continuous improvement projects and new program model development.

• Degree or diploma in Social Work Social Service Work Human Resources Business Community Development Psychology or related field.
• Training or certification in career development coaching workforce development or integrated employment services is an asset.
• Strong knowledge of IES/WCG service guidelines FFIA System CaMS System documentary evidence requirements and performance-based funding models (or ability to learn quickly).
• Minimum 35 years of experience in employment services social services workforce development or related fields.
• Minimum 2 years of supervisory or team lead experience in a high-volume client-facing environment (or equivalent combination of leadership responsibilities).

• Experience leading and/or working within a unionized labour environment is an asset.
• Deep understanding of job retention career development employer relations and employment barriers faced by diverse populations.
• Supervisory leadership or team management training preferred.
• Exceptional organizational skills attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proven ability to coach staff build teams and lead performance improvement initiatives.
• Strong analytical skills and data literacy including experience with CRMs CaMS Microsoft Office and reporting tools.
• Demonstrated commitment to equity diversity inclusion anti-racism and culturally responsive service delivery.
• Excellent interpersonal verbal and written communication skills.
• Comfortable managing employer relationships handling conflict and resolving workplace issues.
• Highly ethical compassionate purpose-driven and committed to client success.
• Ability to travel and work at multiple WoodGreen IES offices throughout each week.
• Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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