Program Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about making a difference in the lives of individuals with developmental disabilities Do you have a talent for leadership coaching and building strong inclusive teams If so we invite you to apply for our Program Manager role and join us in creating a positive supportive environment that truly transforms lives.
About CHOICES
Choices is a not-for-profit organization that is committed to actively pursue a continuum of service that will enhance the quality of life for people with developmental disabilities promote social inclusion and the worth and self-worth of the people we support.
Position Summary
Reporting to the Director of Services the Program manager will lead the effective service delivery of the residential program while ensuring compliance with Quality Assurance Measures (QAM) and the Agencys Mission Vision and Values. This includes adherence to O. Reg. 299/10 MCCSS service expectations and all internal health and safety policies. This position is based in Hamilton Ontario and surrounding areas and requires in-person work at least 4 days per week. This role may oversee one or more program types (e.g. Supported Group Living SIL Host Family or Complex Care) depending on agency needs. The Program Manager works collaboratively with their peers to plan develop and design services to meet program needs while supporting person-centered services. The Manager will work with their Director to oversee client intakes discharges contentious issues and case management.
As the Program Manager you will lead and manage day-to-day operations of one or more programs guiding a dedicated team to provide top-tier compassionate care. You will collaborate with staff families and external partners to develop and implement individualized support plans foster a person-centered approach and encourage staff development and training. The team size can range from 4 to 40 staff supporting 8 to 16 individuals depending on program needs. A valid G Drivers License and access to a reliable vehicle are mandatory for this role.
Key Responsibilities
If youre ready to make a meaningful impact and take your career to the next level wed love to hear from you! Please apply with your resume and a brief cover letter describing why youre an ideal fit for this role.
Choices is committed to creating an accessible and inclusive accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and the Ontario Human Rights Code (OHRC). Choices will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process please notify Human Resources of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.
About CHOICES
Choices is a not-for-profit organization that is committed to actively pursue a continuum of service that will enhance the quality of life for people with developmental disabilities promote social inclusion and the worth and self-worth of the people we support.
Position Summary
Reporting to the Director of Services the Program manager will lead the effective service delivery of the residential program while ensuring compliance with Quality Assurance Measures (QAM) and the Agencys Mission Vision and Values. This includes adherence to O. Reg. 299/10 MCCSS service expectations and all internal health and safety policies. This position is based in Hamilton Ontario and surrounding areas and requires in-person work at least 4 days per week. This role may oversee one or more program types (e.g. Supported Group Living SIL Host Family or Complex Care) depending on agency needs. The Program Manager works collaboratively with their peers to plan develop and design services to meet program needs while supporting person-centered services. The Manager will work with their Director to oversee client intakes discharges contentious issues and case management.
As the Program Manager you will lead and manage day-to-day operations of one or more programs guiding a dedicated team to provide top-tier compassionate care. You will collaborate with staff families and external partners to develop and implement individualized support plans foster a person-centered approach and encourage staff development and training. The team size can range from 4 to 40 staff supporting 8 to 16 individuals depending on program needs. A valid G Drivers License and access to a reliable vehicle are mandatory for this role.
Key Responsibilities
- Leading a team of support workers the Program Manager is responsible to select train motivate and manage DSPs.
- Train and mentor direct support professionals on how to review understand and follow Person Centered Plans (PCPs) Behavior Support Plans (BSPs) and all other required documentation as needed for all people supported. Ensure all documentation (case notes logs incident reports medication charts) is completed accurately and submitted within required timelines.
- Participate in Passport forecasting budgeting and monitoring of balances. Ensure Passport spending aligns with MCCSS guidelines and is tracked in accordance with agency financial procedures.
- Oversee daily operations including scheduling budget management and adherence to regulatory requirements.
- Individualized Support: Ensure individuals supported receive person centered support in line with their unique needs preferences goals and Journey to Belonging.
- Supervises monitors disciplines evaluates trains and delegates responsibilities to all staff and recommends disciplinary actions
- Address and resolve emergency situations with professionalism compassion and sound judgment.
- Participate in On-Call Rotation. Managers must be available to respond to urgent after-hours issues during their designated rotation.
- Other duties as assigned.
- Diploma or degree in Social Services Human Services Psychology or a related field
- Minimum of 3 years in a management role within residential or developmental services. Experience supporting individuals with challenging behaviors mental health needs and trauma is preferred.
- Training in NVCI/Safe Management First Aid/CPR medication administration or equivalent sector certifications is considered an asset.
- Experience managing in a unionized environment. Knowledge of labour and employee relations practices is an asset
- Strong analytical and problem-solving skills conflict resolution skills with proven ability to make good judgement calls under pressure and in a dynamic environment.
- Demonstrated ability to coach teams build positive culture and support staff performance and documentation accuracy.
- Knowledge and experience with service planning budget preparation program expenditure control and financial accountability
- Tactical knowledge about compliance and quality assurance measures
- Ability to work flexible hours to meet program needs.
- Competitive wage and comprehensive benefits
- Play a hands-on role in transforming lives and fostering independence.
- Access to ongoing training and professional development opportunities.
- Join a supportive mission-driven team that values respect compassion integrity and person-centered approach to care.
If youre ready to make a meaningful impact and take your career to the next level wed love to hear from you! Please apply with your resume and a brief cover letter describing why youre an ideal fit for this role.
Choices is committed to creating an accessible and inclusive accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and the Ontario Human Rights Code (OHRC). Choices will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process please notify Human Resources of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Choices Association Inc. is a not-for-profit in Hamilton, Ontario. We support and assist individuals with developmental disabilities to pursue opportunities to actively participate in their community.
