BuildCam Customer Specialist

About Us

Buildsafe is an innovative leader in the building and construction industry specialising in scaffold and height-safety systems alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction improving visibility safety and communication for builders and stakeholders.

We are fast-paced ever-evolving and known for practical solutions and continuous improvement. At Buildsafe we value strong relationships operational excellence and a hands-on culture where we tackle challenges together.

About the Role

The BuildCam Customer Specialist supports the end-to-end delivery of BuildCam services including customer service scheduling logistics coordination administrative support and stock control.

This role plays a vital part in operational efficiency customer satisfaction and the smooth running of the BuildCam division. You will work closely with our Installers Technicians Account Manager and General Manager to ensure timely service delivery accurate stock management high-quality administration and a consistently professional customer experience.

Core Functional Responsibilities:

• Customer Service & Stakeholder Support
• Scheduling & Field Coordination
• Logistics Administration & Job Readiness
• Stock Control Reconciliation & Compliance
• Sales Support Documentation & CRM Management
• Reporting Data Entry & Operational Administration
  

About You

The successful candidate will bring:

• 2 years experience in customer service logistics operations or administrative coordination
• Experience supporting field teams service delivery or scheduling (advantageous)
• Exposure to construction building or trade-based environments (highly desirable)
• Strong organisational capability with the ability to prioritise in a fast-paced environment
• High attention to detail and accuracy across documentation and data entry
• Confidence using CRM systems (HubSpot preferred) Outlook Excel and operational platforms
• Strong communication and relationship-building skills
• A proactive solutions-focused hands-on approach
• The ability to work both autonomously and as part of a collaborative team

Whats In It For You

• Permanent full-time role based at our Arundel office
• Monday to Friday daytime hours
• Join a rapidly growing technology division backed by a national established brand
• Small supportive team environment
• On-the-job training and ongoing learning opportunities
• Monthly lunches and regular team events
• Employee Assistance Program for you and your immediate family
• Uniforms provided
• Annual performance reviews to support your growth recognition and career progression
• Access to discounted gym membership through Fitness Passport
  

Required Experience:

Manager