Program Manager

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The staff of the Colorado Division for the Deaf Hard of Hearing and DeafBlind (Division) runs multiple programs within the Communications Services for People with Disabilities Enterprise. The Enterprise is a business structure that is supported by the Colorado Department of Human Services (CDHS). Each member of the Division contributes to the coordination of internal and external activities that achieve the goals and objectives as set by the Enterprise.

The Colorado Legislature created the Division (formerly known as the Colorado Commission for the Deaf Hard of Hearing and DeafBlind) in 2000 to fulfill the federal Americans with Disabilities Act (ADA) of 1990 42 U.S.C. Sec. 12101 requirement to ensure equitable access for deaf hard of hearing and deafblind (DHHDB) people and to provide a central point of contact within the State for DHHDB individuals in need of services. All personnel in this unit are required to create and maintain accessible materials while prioritizing access in all decision-making to support staff and communities statewide. The mission of the Division is to create a barrier-free Colorado.

As outlined by statutory requirements the Division provides the following essential programs resources and services including but not limited to:

• Colorado Early Hearing Detection and Intervention (COEHDI)

• Communication Access Services (CAS) - sign language interpretation Communication Access Realtime Translation (CART) captioning services and other communication services for legal/court and rural settings

• Community Relations - Ascent Program information resources directory referrals events grants and trainings

• Communication Technology and Access Program (CTAP) - Communication Technology Program National DeafBlind Equipment Distribution Program (NDBEDP) and Telecommunications Relay Services (TRS)

• DeafBlind Programs - Community Intervener Program (CIP) Orientation & Mobility (O&M) and Support Service Providers (SSPs)

This position serves as a first-level supervisor and advanced program manager providing direct supervision leadership and operational oversight for four distinct and complex programs within the Division: COEHDI CTAP DBP and the Legal/Rural Program. This position is responsible for ensuring these programs are effectively and efficiently managed meet all strategic objectives and comply with state and federal guidelines. The position reports to the Deputy Executive Director and is responsible for integrating program activities to meet the Divisions mission.

Primary Job Duties:

• Program Supervision and Personnel Management -This position provides direct first-level supervision to four professional Program Coordinator positions (COEHDI CTAP DBP and the Legal/Rural Program). This position manages the full range of supervisory duties including planning assigning and reviewing work; conducting performance evaluations (PMPs); approving leave; and addressing performance issues including recommending corrective or disciplinary actions. This role coaches and mentors staff guides their professional development and ensures they are equipped to manage their respective programs and community needs effectively.
  
  

• Strategic Program Management and Operational Oversight- This position is responsible for the high-level strategic and operational management of the four supervised programs. This includes developing and implementing program goals and procedures to align with the Divisions strategic plan. This position actively monitors budgets and spending for each program supports daily program operations and participates directly in community partner engagement. The manager supervises all program operations identifies and reports any concerns to the Deputy Executive Director and provides direct support to the Deputy Director for tasks such as legislative reporting and grant report preparation.
  
  

• Other duties as assigned - Perform other related duties or special projects as assigned.
  

Important Note: Please review your application to ensure completion. For the most equitable applicant experience CDHS hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications experience work products and accomplishments as they relate to the position and minimum requirements.. Volunteer work or a related type of experience may be used to meet the qualifications but it must be clearly documented. It is paramount that in the experience portion of the application the applicant describes the extent to which they possess the education experience competencies and background as they relate to the duties outlined in the job announcement. This experience must be clearly documented on your application and the supplemental questions must be answered. Answers such as N/A In Cover Letter or See Resume will not be accepted.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application.Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use see resume or see attached.

Comparative Analysis Process Structured Application Review:

After minimum qualification screening which could include a skills test the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent to which you possess the skills education experience minimum qualifications and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling grammar and clarity of your writing).

Minimum Qualifications:

Minimum requirement:At least nine years of relevant experience in an occupation related to the work assigned to this position or a combination of related education and/or relevant experience in an occupation related to the work assigned equal to nine years.

Option 1 - Experience Only:

At least nine (9) years of experience in program management public administration business administration social work human services or a closely related field which must include experience working with Deaf Hard of Hearing and DeafBlind individuals.

OR

Option 2 - Education and Experience:

A combination of related education in Public Administration Social Work Business Administration Deaf Studies or a closely related field and/or Deaf Hard of Hearing and DeafBlind-related coursework totalling three years; and/or relevant experience in program management public administration business administration social work human services or a closely related field equal to at least three years; and some experience working with Deaf Hard of Hearing and DeafBlind individuals.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

• Personnel Supervision: Demonstrated experience in direct first-level supervision including coaching mentoring developing performance plans (e.g. PMPs) addressing performance issues and hiring.

• Program Management: Experience managing multiple administrative programs including operational oversight strategic planning and ensuring program goals are met.

• Problem-Solving: Ability to troubleshoot and resolve issues when errors or complex problems arise.

• Self-Motivation: Self-motivated and able to work independently to manage competing priorities.

• DHHDB Community Knowledge: Extensive knowledge of and experience working directly with the Deaf Hard of Hearing and DeafBlind (DHHDB) communities.

• American Sign Language (ASL): ASL proficiency (ability to converse with all DHHDB community members and review ASL media) or the ability to become proficient within two years of hire.

• Specific Program Knowledge: Familiarity with assistive technology/telecommunications access DeafBlind services early hearing detection and intervention (EHDI) Communication Access Services and/or legal/rural community outreach.

• Budget Monitoring: Experience monitoring program budgets and spending.

• Technology Proficiency: Proficient in using Adobe Google Suite (Docs Sheets etc.) and Microsoft Office Suite including Excel.

• Attention to Detail: Excellent attention to detail and strong organizational skills.

• Communication & Interpersonal Skills: Strong written expressive and interpersonal skills.

• Effective customer service.
  

• The ability to interact with individuals from various backgrounds cultures and communication preferences.

• The ability to communicate and coordinate effectively with all entities (consumers vendors contractors and state agency partners).

• Ability to multitask manage a large and complex workload and remain flexible under pressure.

• Demonstrated experience working with government agencies.

• Directly related state service experience.

• Flexibility to be on call or adjust work schedules for business needs.

• COWINS Partnership Agreement: Relevant years of State service prorated for part-time that contribute to a candidates position-related knowledge skill ability behavior or other posted competency should be considered as a preferred qualification and given weight under the process.

• TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment

• Standard Background Check and reference checks

• CBI name check ICON Colorado court database Medicare fraud database Reference checks Professional License verification (licensure requirements) and drug screen (commercial Drivers license).

• Motor Vehicle Record Check: This position will drive a state fleet or non-state fleet vehicle for State business purposes:

• Travel- 20% minimum travel requirement some responsibilities may require more as business needs arise. Noting for community relations in-person outreach can greatly exceed this minimum expectation and be closer to 40%. Attend community engagement events/activities community meetings training strategic planning sessions and conferences in-person per business needs and to positively represent the Department/unit and efforts.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position and (3) provide the employee number from the applicants prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
  
  
  

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.

For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atsunder Rules.

How to Apply

The Assessment Process

For additional recruiting questions please contact

About Us:

If your goal is to build a career that makes a difference join the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety independence and well-being of the people of Colorado.Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work we offer:

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medicalanddentalhealth plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of ColoradoEmployee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs such as flexible schedules training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for thePublic Service Loan Forgiveness Program.

Our Values:

• We believe in a people-first approach: We prioritize the needs well-being and dignity of the individuals families and communities we serve. We commit to respect fairness and access in every decision policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions programs and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees our partners the Coloradans we serve and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right not what is easy.

• Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to.

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

The State of Colorado is an equal opportunity employer

We are committed to increasing aColorado for ALLof our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a Colorado for ALL drives our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.