JOB DESCRIPTION:
About Abbott
Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA RNA and proteins at the molecular level. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas including infections disease cardiometabolic informatics and toxicology. Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our rapid diagnostics solutions are helping address some of the worlds greatest healthcare challenges.
Primary Function
- Drive growth and excellence in the Oncology market by providing deep technical expertise and strategic support.
- Act as a key liaison between field service teams and internal Quality and Operations functions to ensure alignment efficiency and high service standards.
- Support the development and implementation of Oncology-specific service strategies tools and training.
- Enhance customer satisfaction and operational performance through proactive issue resolution and continuous improvement initiatives.
The Opportunity
- Serve as the global technical expert for Oncology-related service issues providing advanced troubleshooting and guidance to field service teams.
- Collaborate with regional service leaders to identify and address market-specific needs and opportunities.
- Act as the primary point of contact between the field and internal Quality Regulatory and Operations teams for Oncology-related matters.
- Lead or support root cause investigations CAPA development and quality improvement initiatives related to Oncology products and services.
- Develop and deliver technical training documentation and best practices to enhance field service capabilities.
- Monitor and analyze service performance metrics to identify trends risks and areas for improvement.
- Participate in cross-functional projects aimed at product lifecycle support new product introductions and service innovation.
- Represent the service function in global Oncology strategy discussions and planning sessions.
- Ensure compliance with all relevant regulatory and quality standards in service operations.
Requirements
- Bachelors degree in biomedical engineering Life Sciences or a related technical field; advanced degree preferred.
- FISH and Cytogenetics experience required.
- CG(ASCP) certification preferred.
- Minimum of 7-10 years of experience in medical device service technical support or field engineering with at least 2 years focused on Oncology-related technologies or markets.
- Proven experience working in a global or regional customer facing role ideally within a matrixed organization.
- Strong understanding of quality systems regulatory requirements (e.g. FDA ISO 13485) and CAPA processes.
- Demonstrated ability to lead cross-functional initiatives and collaborate effectively with internal stakeholders (e.g. Quality Regulatory Operations R&D).
- Experience in training development and delivery for technical audiences.
- Excellent analytical problem-solving and communication skills.
- Ability to manage multiple priorities in a fast-paced global environment.
- Willingness to travel internationally as needed (up to 25%).
The base pay for this position is
N/A
In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
AMD Molecular
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 25 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
JOB DESCRIPTION:About AbbottAbbott Molecular is a leader in molecular diagnostics and the analysis of DNA RNA and proteins at the molecular level. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas including infections disease cardiometabolic informatics and toxicology. O...
JOB DESCRIPTION:
About Abbott
Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA RNA and proteins at the molecular level. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas including infections disease cardiometabolic informatics and toxicology. Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our rapid diagnostics solutions are helping address some of the worlds greatest healthcare challenges.
Primary Function
- Drive growth and excellence in the Oncology market by providing deep technical expertise and strategic support.
- Act as a key liaison between field service teams and internal Quality and Operations functions to ensure alignment efficiency and high service standards.
- Support the development and implementation of Oncology-specific service strategies tools and training.
- Enhance customer satisfaction and operational performance through proactive issue resolution and continuous improvement initiatives.
The Opportunity
- Serve as the global technical expert for Oncology-related service issues providing advanced troubleshooting and guidance to field service teams.
- Collaborate with regional service leaders to identify and address market-specific needs and opportunities.
- Act as the primary point of contact between the field and internal Quality Regulatory and Operations teams for Oncology-related matters.
- Lead or support root cause investigations CAPA development and quality improvement initiatives related to Oncology products and services.
- Develop and deliver technical training documentation and best practices to enhance field service capabilities.
- Monitor and analyze service performance metrics to identify trends risks and areas for improvement.
- Participate in cross-functional projects aimed at product lifecycle support new product introductions and service innovation.
- Represent the service function in global Oncology strategy discussions and planning sessions.
- Ensure compliance with all relevant regulatory and quality standards in service operations.
Requirements
- Bachelors degree in biomedical engineering Life Sciences or a related technical field; advanced degree preferred.
- FISH and Cytogenetics experience required.
- CG(ASCP) certification preferred.
- Minimum of 7-10 years of experience in medical device service technical support or field engineering with at least 2 years focused on Oncology-related technologies or markets.
- Proven experience working in a global or regional customer facing role ideally within a matrixed organization.
- Strong understanding of quality systems regulatory requirements (e.g. FDA ISO 13485) and CAPA processes.
- Demonstrated ability to lead cross-functional initiatives and collaborate effectively with internal stakeholders (e.g. Quality Regulatory Operations R&D).
- Experience in training development and delivery for technical audiences.
- Excellent analytical problem-solving and communication skills.
- Ability to manage multiple priorities in a fast-paced global environment.
- Willingness to travel internationally as needed (up to 25%).
The base pay for this position is
N/A
In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
AMD Molecular
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 25 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
View more
View less