Manager, Soft Brands
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The primary role of the Manager Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account this people management role you will ensure your team executes our Soft Brand sales and customer success strategy supports value realisation and fosters long-term customer growth.
Reporting to the VP of Enterprise this role bridges strategy and execution providing coaching workflow direction and day-to-day decision-making support.
Responsibilities
- LeadcoachanddevelopateamofAccountExecutivesmanagingSoftBrandaccountsacrossEurope
- Driveperformanceexcellencethroughgoalsettingongoingcoachingandcareerdevelopment
- OwnstrategicaccountplanninginpartnershipwiththeVPofEnterpriseincludinglong-termgrowthroadmaps
- Monitoraccounthealthproactivelyaddressingrisksandpreservingstrongcustomersatisfaction
- Actasescalationpointforregionalgo-to-marketteams
- Collaboratecross-functionallywithProductCommercialandOperationstoensurealignmentandunblockexecution
- CaptureandcommunicateinsightsincludingVoiceofCustomerfeedbackandkeycommercialperformancemetrics
Requirements
- ProvensuccessinSaaSaccountmanagementcustomersuccessorenterprisesalesideallywithfranchise/multi-propertyclients
- Peoplemanagementexperiencewithacoachingmindsetandtrackrecordofdevelopinghigh-performingteams
- Strongcommercialacumenwith experience driving growth and engaging C-level stakeholders
- Excellent stakeholder management and communication skills comfortable presenting to senior executives
- Comfortable in a dynamic scale-up environment
- FamiliaritywithSalesforceAtlassianandbasicreporting/analyticstools
- BasedinEU/UKwitheasyaccesstointernationalairportforclienttravel
Required Experience:
Manager
Key Skills
- Employee Relations
- Civil Project Management
- Bank Reconciliation
- Freight Forwarding
- Axapta
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
