Regulatory Program Administrator Ses

Requisition No:866585

Agency: Business and Professional Regulations

Working Title: REGULATORY PROGRAM ADMINISTRATOR - SES -

Pay Plan: SES

Position Number:

Salary: $2183.77 Bi-weekly

Posting Closing Date: 12/25/2025

Total Compensation EstimatorTool

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

REGULATORY PROGRAM ADMINISTRATOR

Position Number:

Hiring Salary: $2183.77 Bi-weekly

**State Personnel System**

***Applicants must complete all fields in the Candidate Profile. Work history hours worked and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC) which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination certification licensure or registration for various professions within the department.This is a highly responsible position in the Bureau of Central Intake and Licensure Revenue Unit. The incumbent in this position performs the following work and other related activities:

Your Specific Responsibilities:

• Supervises and coordinates a team of profilers validators and cashiers which includes setting performance standards evaluating subordinate job performance providing guidance and direction and recommending appropriate personnel action.
• Counsels and mentors subordinates on an individual basis.
• Work with internal customers and bureau management to ensure that all application profiling indexing and revenue allocation guidelines are current accurate and well maintained.
• Prepares and distributes written and verbal information to inform manager co-workers subordinates and the public of operational policies and regulations pertaining to the Bureau of Central Intake and Licensure Revenue Unit.
• Conducts research on files handled by the Revenue Unit and consults with manager to resolve problem files.
• Analyzes processes including interpretation of laws rules policies and standards and recommends changes to improve operations to save time labor and other costs to improve quality control and operating efficiency. Implements approved process changes to the Revenue Unit which includes coordinating the testing of changes and training of staff.
• Prepares and reviews records and reports pertaining to the operations of the Revenue Unit. Represents management in the Bureau of Central Intake and Licensure in matters as authorized and assigned.
• Recruits interviews selects hires and promotes persons for the work unit. Performs other duties as required

Knowledge Skills and Abilities:

• Knowledge of application requirements including Florida Statutes Board and Department rules and educational programs.
• Ability to compile organize and analyze data.
• Ability to supervise people.
• Ability to understand and apply laws rules regulations policies and procedures.
• Ability to plan organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Extensive knowledge of the departments document imaging and licensing system.
• Knowledge of Microsoft applications. Grammar skills.

Minimum Requirements:

• Must have one (1) year of experience interpreting implementing administering and/or communicating policies and procedures;and
• Must have experience developing motivating mentoring and/or coaching employees to achieve success; and
• Must have experience preparing written correspondence; and
• Must be proficient in Microsoft Office Suite (Word Excel and PowerPoint).

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The States total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental vision hospital supplement cancer etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information please visit the following website:

Information contained in responses to Qualifying Questions concerning education experience knowledge skills and/or abilities must also be disclosed on the State of Florida Employment Application.**

**This advertisement package may be used to fill additional Regulatory Specialist III vacancies occurring over the six month period immediately following the posting of this advertisement.**

NOTE:If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation you may be required to place your license in an inactive status.

This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application you may call 1-.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation as defined by the Americans with Disabilities Act must contact the DBPR Human Resources (HR) Office at . DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information please visit the SSS website:.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016 F.A.C. with the Florida Department of Veterans Affairs Veterans Preference Coordinator 11351 Ulmerton Road Suite 311 Largo FL 33778. The Department of Veterans Affairs has also established an email where people can electronically file claims or ask questions. The email

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation as defined by the Americans with Disabilities Act must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455 F.S. Drug-Free Workplace Act.