Director of Banquet Operations

Why Hilton Sandestin Beach

At Hilton Sandestin Beach we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach you become part of a community of leaders focused on your personal growth and long-term success.

What We Offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

About the Role:

To hire train and direct the Banquet staff in servicing all banquet functions in a friendly courteous and professional manner according to the Hiltons high standards of quality to ensure the success of the department and repeat business from our current clients.

Essential Functions:

• Hires schedules and trains all Banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquette for plated buffet and parade types of service. Monitors staff performance. Defines performance requirements and develops action plans for achievement of goals.
• Inspects function rooms and equipment visually prior to functions for cleanliness proper inventory and set up.
• Communicates verbally in a calm positive demeanor during the course of the function with the Kitchen Service Beverage Conference Services Engineering Storeroom and other Hotel departments as well as group contacts to ensure timely execution of events quality service and adherence to all applicable Federal State and Local safety and health regulations and corporate standards.
• Attends hotel meetings to include daily banquet event order (BEO) meetings staff meetings Food and Beverage meetings and client pre & post cons to ensure the success of all group functions.
• Completes all schedules for the following week weekly turning in copies to the Director of Food and Beverage by five oclock p.m. on Fridays. Completes the labor forecasts by the 23^rd of each month for the following month.
• Engages fully with the service event experience including conducting the pre-event line-up and reviewing expectations and flow of service.
• Monitors and adjusts actively labor and expense forecasting for accurate financial planning based on business needs and to meet the Companys financial goals.
• Manages events actively from beginning to end.

Supportive Functions:

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions at the desecration of the manager based on the particular requirements of the hotel.

• Orders supplies and linen for functions from Purchasing Stewarding and Housekeeping departments. Maintains equipment par levels for future needs requirements.
• Assists in support of Stewarding Banquet staff and Captains in the execution of events according to the function sheets and Hilton quality standards.
• Assists other departments as required by business of hotel.
• Creates a weekly schedule that reflects management coverage at night as well as daytime coverage is expected.
• Abide by all Federal State and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests

Job Knowledge Skills and Abilities:

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.

• Able to maintain a flexible schedule to manage the wide range of operations hours.
• Must be able to communicate well with people. Must be a problem solver and an independent thinker and worker. Must be able to delegate responsibility and follow up on assigned work.
• Must have full knowledge of food and beverage preparations menu specifications service standards guest relations and etiquette.
• Knowledge of the appropriate table settings buffet sets room set ups and service ware.
• Ability to read comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to read comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to read and understand banquet event orders (BEOs) and disseminate the information on them.
• Ability to remember recite and promote the variety of menu items.
• Learns remembers and recites the layout of the hotel and be able to give accurate directions to guests.
• Ability to perform all duties within extreme temperature ranges including prolonged outdoor exposure.
• Ability to operate and instruct others on the use of standard equipment including coffee machines tea machines drink machines etc.

Qualifications:

Education:

Any combination of education training or experience that provides the required knowledge skills and abilities. High school education preferred.

Experience:

Five years of prior banquet and/or hospitality supervisory service experience is required

Licenses and Certificates:

Ability to obtain any government required licenses or certificates.

More about the Company:

Due to the seasonal and business nature of the hospitality industry employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies changes in personnel workload rush jobs or technological developments.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.