Customer Svc Specialist

Role Responsibilities:

• Set up standard rush forecast and promotional orders through direct customer interaction

• Provide customers with shipment tracking updates estimated delivery times and support for accounting inquiries related to credits or debits
• Investigate and communicate resolutions for shipment errors
• Understand production schedules and transportation constraints to troubleshoot order issues related to product availability
• Create export shipping documents through external systems for Cold Storage shipments
• Review minimum order quantities and item sales history to identify and promote additional sales opportunities
• Receive and process daily customer orders via phone (including preâorders) fax email web EDI and load requests with accuracy and timeliness
• Maintain order cutâoff timing in coordination with business units
• Develop strong knowledge of company products programs and systems used to manage customer accounts
• Perform additional duties or special projects as assigned by management

Qualifications and Experience:

• High School Diploma or GED required

• 5 years of customer service experience in a sharedâservices environment or customer service center preferred
• General understanding of export processes is a plus
• Professional caring and enthusiastic communication style when interacting with customers and colleagues
• Strong phone etiquette problemâsolving abilities and customer service skills
• Skilled in deâescalation and resolving issues for dissatisfied customers
• Experience supporting multiple locations product lines and customer groupsespecially in a startâup or rapidly growing environment
• Ability to organize prioritize and perform at a high level in a fastâpaced setting
• Excellent listening verbal and written communication skills including grammar spelling and proofreading
• Proficient with Microsoft Officeespecially Exceland comfortable with 10âkey and basic math
• Demonstrated ability to workindependently and collaborativelyin dynamic environments.

EOE Vet/Disability

Morning Glory is proud to be an Equal Opportunity Employer. We actively seek to recruit hire and promote qualified individuals from all backgrounds including women minorities veterans and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA) Morning Glory provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Morning Glory. If you require an accommodation during the application process or while employed please contact Human Resources atfor assistance.

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Required Experience:

IC