ServiceNow Developer

What Youll Be Doing

Designing Citizen-Facing Solutions

• Shape and configure capabilities within ServiceNow that support service intake case routing and multi-step processes used across public programs.

• Develop tailored flows logic and data integrations that allow government systems to communicate seamlessly.

• Create user-friendly portals and guided experiences for both community users and agency employees.

Delivering End-to-End Implementations

• Work directly with business owners to translate service requests and operational needs into platform configurations.

• Build features that support proactive or automated service interactions improving visibility for constituents.

• Engineer solutions that meet long-term stability expectations scale for high-volume usage and align with regulatory guidance.

Systems Integration & Ongoing Enhancements

• Connect ServiceNow with internal and external platforms including CRMs ERPs legacy applications and data hubs.

• Support existing implementations through debugging optimization and expanding module capabilities.

• Maintain structured documentation across all configurations custom components and workflow designs.

Platform Governance & Quality

• Apply development patterns that align with ServiceNows recommended framework.

• Build solutions with attention to public-sector requirementssecurity accessibility audit readiness and data protections.

• Participate in peer reviews and help shape development standards for the team.

Who Succeeds in This Role

• Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform.

• Solid understanding of the platform ecosystem: tables architecture APIs integration patterns (REST/SOAP) and data structures.

• Comfortable coding with JavaScript working with Glide APIs Flow Designer IntegrationHub and similar components.

• Familiar with user permissions access controls and overall platform security posture.

• Experience tailoring Service Portal interfaces or creating custom widgets.

• Typically 3 years working hands-on with ServiceNow development.

• Background in integrating ServiceNow with outside systems through API-based communication.

• Exposure to platform updates instance health checks or system maintenance is beneficial.

Bonus Skills

• ServiceNow CSA certification.

• Familiarity with Agile/Scrum delivery environments.

• Understanding of government service models resident engagement workflows or public program operations.

Additional Information :

Why Join Us
InstantServe  offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation opportunities for professional growth and a supportive team culture. All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time