Client Engagement Senior Manager (Cloud)

Client Engagement Senior Managers (Cloud) at Bilue are trusted leaders and recognised authorities in their craft. They represent the very best of Bilue shaping how our disciplines are seen practiced and experienced by our clients. Driven by curiosity and a commitment to excellence they champion their discipline as a force for quality innovation and meaningful impact.

In this role youre not just leading a team youre elevating the standard of what great delivery looks like. Youll shape the direction of your practice guiding Biluers to do their best work and ensuring every solution we deliver reflects Bilues dedication to excellence. Youre a mentor a thought leader and a driving force behind our reputation for quality and client success.

Responsibilities

Practice Leadership 

• Shape the strategic direction and technical maturity of the Cloud Practice.
• Build and mentor a high-performing team of engineers and architects fostering curiosity collaboration and excellence.
• Align skills and seniority within the team to maintain balance capability depth and career growth opportunities.
• Partner with other Practice Leads to drive consistency in engineering quality across all Bilue disciplines.
• Partner with Finance and HR Business Leads to drive business performance efficiently.
• Build teams to deliver client requirements as necessary from designing and development through to ongoing support and maintenance and managed services contracts.
• Adhere to best practice standards such as ISO 27001 in all areas of operations.

Practice Management and Growth

• Develop review and approve comprehensive Statements of Work (SOW) and resource plans for all projects to ensure feasibility and alignment with sales agreements.
• Monitor and control project delivery against approved budgets and resource allocations to prevent non-approved billable work.
• Collaborate closely with Sales and Project Management teams to ensure a smooth transition from contract finalisation to delivery.
• Regularly analyse conversion metrics to identify and address gaps between sales commitments and project execution Gross Margin management & Team Utilisation
• Strategically allocate and manage billable team resources to optimise utilisation and maintain gross margin targets above 45%.
• Monitor team bench levels and implement proactive strategies to minimise non-billable time without compromising quality or employee development.
• Track and report on key financial metrics including gross margin utilisation rates and labor cost efficiency.
• Lead initiatives to improve operational efficiency and cost management within the department.

Pre-Sales Support & Innovation Contribution

• Provide expert support in pre-sales activities including proposal development client presentations and technical demonstrations.
• Champion innovation by encouraging the team to develop creative solutions that differentiate services and provide competitive advantage.
• Collaborate with Sales and Product teams to translate innovative ideas into concrete business opportunities.
• Lead or participate in initiatives aimed at developing new service offerings or technology methodologies.

Business Growth & Solution Design

• Collaborate with Sales and Delivery teams to design cloud-enabled solutions that solve real client problems.
• Lead pre-sales activities including proposal reviews RFP/RFI responses and architecture validation.
• Provide subject matter expertise on cloud modernisation integration and platform migration projects.
• Act as a key contributor to Bilues go-to-market approach for Cloud helping shape deals and value propositions.

Technical Leadership & Delivery

• Define and uphold Bilues cloud architecture standards frameworks and reusable IP.
• Lead solution design and technical governance for major client engagements.
• Drive quality assurance and delivery health through design reviews and coaching.
• Stay ahead of emerging cloud trends (DevSecOps hybrid architectures FinOps AI integration) and translate them into practical solutions for clients.
• Flexible and driven to build new services and revenue lines. 

Community & Culture

• Create and foster a thriving internal community of practice across Cloud Engineering.
• Promote collaboration learning and sharing across teams projects and locations.
• Represent Bilue externally through thought leadership events and industry engagement.

General Leadership & Team Management

• Inspire mentor and develop team members to build high-performing motivated and accountable teams.
• Foster a culture of continuous improvement collaboration and client-centric thinking.
• Ensure compliance with company policies legal requirements and ethical standards.
• Report regularly on department performance metrics to senior leadership and participate in strategic planning

Security Compliance and Risk Management

• Ensure all projects adhere to Bilues information security standards. 
• Proactively identify and mitigate security risks in project design processes.
• Ensure security requirements are thoroughly communicated and agreed upon with clients.
• Coordinate with internal teams to address security incidents manage risk assessments and ensure compliance throughout the project lifecycle. 
• Collaborate with third-party vendors and clients to maintain secure and compliant design practices.

Qualifications :

• Technically strong people-driven leader with a balance of strategy delivery and mentorship.
• Deep technical expertise across AWS and Azure with certifications highly regarded.
• Proven track record leading high-performing teams and mentoring engineers to deliver exceptional outcomes.
• Experience in delivering ongoing Managed Services contracts.
• Strong commercial and pre-sales acumen comfortable shaping proposals estimates and solution narratives.
• Excellent communicator able to translate complex technical concepts into clear actionable language for clients and teams.
• Natural collaborator who builds trusted relationships and thrives in a fast-paced consulting environment.
• Recognised thought leader who inspires curiosity confidence and innovation.
• Client-focused and outcome-driven delivering solutions that create measurable impact.

Additional Information :

Life at Bilue

People-first focus: Were committed to delivering exceptional outcomes for our clients but we know it starts with our people. Youll join a values-led team thats collaborative curious and genuinely cares about doing great work together.

Connection that counts: From monthly anchor days and team lunches to our annual offsite we create intentional moments to connect collaborate and celebrate. These arent just fun perks theyre part of how we work and grow together.

Flexibility that works: We offer hybrid working with 12 days per week in the office. Its a balance that gives you the space to do your best work while still creating time to connect and build strong relationships in person.

Strong internal communities: We actively foster internal communities across tech design delivery and beyond giving you plenty of chances to connect share knowledge and learn from your peers.

Opportunities to grow: We invest in your development with unlimited access to Go1s learning library and support from our internal performance coach. Whether you want to deepen your technical skills or grow your leadership potential well back you.

Flat structure real impact: At Bilue everyones voice matters. Our leadership team is hands-on and approachable and we operate without unnecessary layers. We keep things open and transparent and your ideas will be heard no matter your title.

Bilue Big Blue Ocean. Are you ready to set sail Apply now!

NB. This is a full-time position based in Sydney. To be considered candidates must have unrestricted working rights in Australia.

We believe that having balanced and diverse teams is fundamental to our success. We welcome applicants of all backgrounds and experiences and are committed to fostering an inclusive environment where everyone feels respected and valued. We do not discriminate based on race religion national origin gender identity or expression age sexual orientation marital status neurodiversity or disability status. 

Remote Work :

No

Employment Type :

Full-time