Resident Services Coordinator

Reports To

The Resident Services Coordinator will report to the Health & Wellness Director. This position is an exempt salary position.

Salary Range: $75000 - $80000 Yearly

Job Overview

Responsible for leading and directing the delivery of non-clinical resident care ensuring exceptional quality and services while maintaining compliance with Federal State and local regulations as well as the companys mission policies and procedures.

Responsibilities and Duties

• Oversees resident care team members to include hiring training and onboarding
• Understands residents rights and ensures a safe respectful environment
• Provide direct day-to-day oversight of resident care and ensure service plans are followed
• Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
• Develop monitor and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expenses
• Implement and monitor safety protocols
• Maintain continuous and proactive communications with residents family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for residents and family questions and concerns
• Maintain accounts receivable and billing process.
• Handle accounts payable vendor setup invoice entry and coding and coordinate approvals and escalations with corporate AP and Executive Directors.
• Complete month end-close and billing tasks
• Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories preferences and hobbies and incorporate them into daily interactions and activities
• Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal State and local regulations as well as community policies and procedures
• Perform other duties as assigned

Qualifications :

• Degree in a related field (health care social services therapeutic recreation) preferred
• Prior experience and knowledge of caring for people with Alzheimers or other related dementias required
• Must have current First Aid and CPR certification as required by State
• Proficiency in computer skills Microsoft Office (Windows Outlook Excel) with the ability to learn new applications

Physical Abilities

• While performing the duties of this job the associate is often required to stand walk sit use fine and gross motor skills reach with hands and arms balance stoop kneel crouch talk hear and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information :

Benefits Offered(Full Time):

• Health Insurance: Medical/Rx Dental and Vision
• Ancillary Benefits: Life Insurance/AD&D Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

• Other Compensation Programs:
• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal state and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remote Work :

No

Employment Type :

Full-time