Coordinator Account Management (Order Management onsite with Customer)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Scope of the role:
Responsible for execution of day-to-day activities within the Logistics Team supporting us achieving operational success for one of our key customers on a constant basis.
Capable of processing shipments track and trace working directly with the customer and other departments in harmony while maintaining a high standard of work and delivering excellent results.
General Duties and Responsibilities
- Processing shipping requests
- Track & Trace
- Correspond with the customer in person and/or through calls / emails / ticketing system
- Prioritize own workload according to customers requirements
- Generate and provide accurate & internationally compliant documents to the requestor in a timely manner
- Follow-up resolve issues and respond back to the requestor within the appropriate time frame
- Support the safe and timely delivery of freight as it moves through the supply chain report and escalate delays and incidents through established communications protocols
- Keep superiors informed on all challenges and complaints including escalation as required
- Maintain knowledge of customer policies on all aspects of product movement
- Work towards individual and department Key Performance Indicators (KPIs)
- Assist with investigation and data collection for postmortem due to gap in process or incident
- Develop and maintain relationships with cross-functional departments as well as carriers vendors and other service providers
- Articulate process improvement ideas to superiors
- Create documented process for customers when requested - Standard Operating Procedures/Standardized Work Instructions creation
- All other tasks as required
Qualifications :
- 1-2 years of previous experience in Logistics and/or high volume Customer Service roles
- Fluent in English; Excellent written and oral communication skills
- Excellent customer service skills
- Effective communication skills
- Self starter and is able to work in fast-paced environment
- Possesses a positive can-do attitude
- Proficient with Windows and/or macOS
- Strong knowledge of Microsoft Excel
- Knowledge of Google Applications is a plus
Additional Information :
Expeditors offers excellent benefits for full time employees:
Benefits complied with local law
- Health Plan: Medical Accident Insurance
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
