Senior Group Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description CX Capability (Band C2 GGN)Enabling end-to-end contact center digital transformation projects for global clients. Building curated transformation solutions for prospective and existing clients. Developing and creating collaterals new capabilities working closely with cross-function teams (internal and external). Market research across best-in class practices contact center demands evolving trends etc. Identify and collaborate with third party OEMs to develop and manage new capability around customer service digital transformation. Deep experience in CX transformation opportunity identification solutioning comparative studies keeping in mind customer effort reduction improve straight through processing. Exposure to contact center economics through improved channel containment right channelling methodology end to end capability development and pre-sales activities for digital transformation identify opportunity pitch the right digital solution solution building business case creation etc. Understand client digital transformation needs & consult/provide customized solutions develop business case. Well versed with process diagnostics due-diligence blueprinting activities etc. and savvy with PowerPoint and Excel. Understand propose and pitch the key levers/differentiators to new/existing customers for transformation journey. Participation in special / strategic projects from time to time. Excel in developing strong client dialogue across all levels - Experience in managing design thinking workshops to re-imagine customer journeys future operating model best in-class practices. Well versed with digital technologies and tools automation analytics versed with process diagnostics blueprinting activities etc. and savvy with PowerPoint and ExcelStrong team player who thrives when working in a fast paced high energy and project oriented environment and accustomed to driving outcomesAction and results oriented self driven person with high energy level analytical and structured quality focused and adaptableThought leadership in latest trends/technologies within IndustriesDeveloping and creating market facing collateralsConducting diagnostics solution design or due diligence exerciseManage end to end pre-sales activities for digital transformation identify opportunity pitch the right digital solution solution building business case creation digital assets collaterals case studies for exiting digital capabilitiesCollaborate with multiple departments within the company & lead the overall transformation journey for clients
Qualifications :
Bachelors degree
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
