Partner Support Coordinator Spanish Bilingual

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Department:

Business Operations

Job Summary

Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join our Partner Support this role you will provide real-time multi-channel support to our key partners veterinary hospitals breeders shelters Territory Partners (our field sales representatives) State Farm and participants in our Hospital Employee Benefits and Veteran Affairs Programs. Your goal is to deliver exceptional and consistent service across all partner interactions helping to strengthen partner relationships enhance customer experience and contribute to overall business growth.

This is a phone and queue-heavy role requiring the ability to manage a high volume of real-time interactions this role you will be evaluated based on key performance metrics including productivity quality and the overall experience you deliver to our partners.

Success in this role requires comfort in navigating complex situations. Attention to detail and the ability to follow established processes are essential while also applying sound judgment to address unique or nuanced partner needs. The ideal candidate is highly support-centric an exceptional communicator able to problem solve and deeply committed to helping others with a mindset focused on service and experience

At Trupanion we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the US and Canada. If you live in the greater Seattle area you will have a hybrid remote/in-office schedule where you will work from our casual pet-friendly office at least 3 days a week.

Responsibilities:

Provide real-time support via phone email and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues escalating when appropriate.
Provide accurate information on Trupanion products coverage policies claims and partner programs.
Conduct thorough research and provide solutions to complex partner needs with the ability to respond to and resolve concerns.
Navigate complex situations with professionalism sound judgment and a solutions-oriented mindset.
Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
Consistently meet or exceed productivity quality and customer satisfaction metrics.

Qualifications:

2 years in a customer support role required.
Experience in the veterinary pet insurance or healthcare industry is a plus!
Bilingual in English and Spanish

Skills:

Exceptional verbal and written communication skills.
Familiarity with learning and navigating multiple programs including phone system CRM Excel and other internal programs.
Ability to work efficiently in a fast-paced phone and queue-heavy environment.
Strong attention to detail and ability to follow standard operating procedures.

Compensation:

The starting base pay for this position is $23 USD an hour on a full-time schedule.
Along with base salary Trupanion employees may be eligible for monthly bonuses.
We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Additional Information :

Benefits and Perks:

Full medical dental and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open casual pet-friendly and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Remote Work :

Yes

Employment Type :

Full-time

Responsibilities:

Provide real-time support via phone email and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues escalating when appropriate.
Provide accurate information on Trupanion products coverage policies claims and partner programs.
Conduct thorough research and provide solutions to complex partner needs with the ability to respond to and resolve concerns.
Navigate complex situations with professionalism sound judgment and a solutions-oriented mindset.
Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
Consistently meet or exceed productivity quality and customer satisfaction metrics.

Qualifications:

2 years in a customer support role required.
Experience in the veterinary pet insurance or healthcare industry is a plus!
Bilingual in English and Spanish

Skills:

Exceptional verbal and written communication skills.
Familiarity with learning and navigating multiple programs including phone system CRM Excel and other internal programs.
Ability to work efficiently in a fast-paced phone and queue-heavy environment.
Strong attention to detail and ability to follow standard operating procedures.

Compensation:

The starting base pay for this position is $23 USD an hour on a full-time schedule.
Along with base salary Trupanion employees may be eligible for monthly bonuses.
We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Additional Information :

Benefits and Perks:

Full medical dental and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open casual pet-friendly and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Time Management
Developmental Disabilities Experience
Intake Experience
Mediation Experience
Microsoft Outlook
Customer Support
Case Management
Medical Terminology
Alternative dispute resolution
Child Protective Services
Social Work
Word Processing

Apply Now

About Company

Trupanion

Trupanion is seeking a dedicated, customer-focused, and bilingual (French/English) individual to join our Canadian Partner Support team. As a Partner Support Specialist, you will be critical in fostering strong relationships between our Territory Partners (our field sales representati ... View more

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