Customer Service Rep-Australia
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Kennametal
With over 80 years as an industrial technology leaderKennametal productivity to customers through materials science tooling and wear-resistant solutions. Customers across aerospace and defense earthworks energy general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8700 employees are helping customers in nearly 100 countries stay $2.1 billionin revenues in fiscal 2023. Learn more at. Follow @Kennametal: Twitter Instagram Facebook LinkedIn and YouTube.
Responsibilities:
Manage customer quote and order by standard procedures
Providing the product availability lead time shipping information to external customers in a timely manner.
Proactive track open orders and keep close contact with plant planners to ensure on time delivery. Raise and follow through expedite and escalation requests for customer urgent orders. Coordinate with warehouse and logistics staff to arrange on time shipment
Ensure Customers are proactively notified of changes in order status. Follow-up on outstanding issues offer feasible solutions and take ownership for customer satisfaction in assigned area.
Manage Customer Complaints in CRM system arrange product repair return/exchange
Maintain the customer master data correctly
Compile data and prepare reports in standard format
Filing of documents as per legal requirements
Effective communication in English.
Support complex project order
Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)
Requirements:
Fluent in English
Basic commercial knowledge including pricing finance shipping and export/import.
Basic mechanical technical knowledge is a plus (not compulsory) Min. 3-5 years related working experience.
Proficient in Microsoft Word Excel Powerpoint etc
System processing experience is must better if SAP
Good communication skills
Capability to handle multiple tasks and responsibilities.
Possess a positive attitude and has a customer centric mindset.
Equal Opportunity Employer
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine ... View more
