Client Services Manager
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Client Services Manager Wealth & Platforms
Contract Type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Closing date: Monday 5th January 2026
Were looking for an experienced professional to join us at Royal London Asset Management as our Client Service Manager Wealth & Platforms. Youll lead the service for our highest profile Wealth clients and own all Platform relationships bringing sharp asset management know how a strategic mindset and the pace to deliver brilliantly in a busy environment.
Youll line manage a small team and partner closely with the Wealth Sales team while deputising for the Head of Client Management to drive process and platform improvements. With a clear risk focus youll own key procedures and balance tactical delivery with strategic thinking moving quickly accurately and collaboratively.
About the role
Deputising for the HCM as appropriate in relation to strategic initiatives and Client Group Services related projects.
Accountable for the answering of client specific queries and meeting of client deadlines.
Managing the BAU relationships specific to their book of clients.
Maintain strategic and tactical relationships with internal department leaders influencing timelines and expectations of deliverables.
Working with senior stakeholders within RLAM in all business areas.
Provide clear direction and leadership to the team ensuring alignment with organisational goals and objectives.
Resolution of client questions platform queries and RFIs and issues related to the services provided directly to them.
Oversight of client/platform files on the central network consistently pushing for efficiencies surrounding organisation and storage.
About you
Proven track record in servicing Wealth clients and with excellent technical and people skills
Experienced understanding of platforms and distributors
IMC qualified
Demonstratable experience managing and supporting a small team
Accountable for processes and certain controls
Acts autonomously on most decisions but requires guidance on more complex judgements
Advanced understanding of business and growing understanding of overall firm and competitive environment
Gaining understanding of other functions
Able to act as deputy where required
Tactical relationships with peers in department with some exposure to senior staff
Organisation skills and a good time manager
Excellent writing skills
Excellent communication skills
About Royal London Asset Management
Royal London Asset Management (RLAM) part of the Royal London Group is one of the UKs leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients capital exercising their rights and influencing positive change.
Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance.
Inclusion diversity and belonging
Were an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
