Loyalty & Consumer Insights Analyst

Laval - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Location Details:Head Quarters

PostalCode:H7X 4G8

Category:Corporate

Requisition Number:18715-LOY

Date Opened:September 5 2025

Number of Openings:1

Job Type:Permanent

Pay Class:Full Time

Education:Bachelors Degree

Career Level:Experienced

Who We Are:

Hey were Ardene!

Were the ultimate destination in North America and beyond for head-to-toe apparel footwear and accessories - all at the best 1982 we started as an accessories and jewelry retailer. Today were on a whole new level with 250 stores in Canada the USA and internationally not to mention and our app!

We believe that fashion shouldnt be exclusive or intimidating it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health diversity & inclusion engagement and recognition. This includes our many mindfulness programs too so our teams can create meaningful connections lead with intention and kindness and be their best selves at work and in their lives.

Want to learn more about Life at ArdeneCheck out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

YOU ARE:

Reporting to the Loyalty & CRM Director the Loyalty & Consumer Insights Analyst will be responsible for the extraction manipulation & interpretation of customer data from our data warehouse as well as various systems (Oracle database SQL Server Salesforce Marketing Cloud Loyalty platform Google Analytics ). They will be critical in helping to build a customer and data centric culture with the objective of delivering actionable customer-level insights (customer journey lifecycle & LTV churn / retention segmentation/clustering ) to improve business decisions and increase customer lifetime value. Responsibilities include but are not limited to:

Extract manipulate & interpret data from our data warehouse and various systems (Oracle database SQL server Salesforce marketing cloud Other Cloud Platforms Google Analytics Loyalty Platform ) using mainly SQL language
Ideate plan execute analyze & present (storytelling) insights from customer level analytics to our internal stakeholders: acquisition customer lifecycle retention/ churn analysis cohort analysis customer journeys segmentation / clusters geographical analysis store / online shopper etc
Support with reporting and dashboard creation to automate track and visualize metrics and results
Support with additional business analytics and insights including loyalty program performance digital performance consumer survey results etc
Ongoing QA & validation of the data being used in reports and analyses (with source systems) as well as the insights being derived to ensure accuracy and reliability
Participate in the ongoing maintenance and improvement of the data warehouse including data cleansing and ensuring data accuracy (collaborate with IT/3rd party when necessary)
Provide support on special projects and analytics as needed

WHAT YOULL NEED:

Workplace model:

Option to work remote or on-site

Education

Bachelors degree with a focus in statistics computer science or mathematics or related quantitative field

Experience

2-5 years experience as an analyst (analysis data extraction/manipulation insights)
Loyalty program / customer insights experience an asset
Retail experience an asset

Skills Technical:

Experience with statistical and data manipulation language (strong SQL required)
Experience working with and analyzing large data sets to deliver actionable business insights
Proficiency with Microsoft Office Suite required including advanced Excel functions
Experience translating data and insights into a simple and visualized story/presentation (Google data studio slides powerpoint)

Competencies:

Bilingual (French and English)
Strong understanding of database structures
Adept and proactive problem solver
Strong organizational skills
High attention to detail and commitment to high quality work
Strong analytical & data mining skills
Strong communication skills (presenting visualizing)
Ability to work independently as well as part of a multi-disciplinary team

GROW WITH US!

Were pretty proud to say that everything we do starts with our people whether its in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing brand and digital experts; stylists photographers and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun dynamic and energetic team! Join our team and begin your career at one of North Americas top retail chains!

Ardene is an equal opportunity employer and as such does not discriminate in hiring or terms and conditions of employment on the basis of an individuals race ancestry color place of origin religion gender gender identity citizenship age sexual orientation disability national origin family status marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

Required Experience:

Location Details:Head QuartersPostalCode:H7X 4G8Category:CorporateRequisition Number:18715-LOYDate Opened:September 5 2025Number of Openings:1Job Type:PermanentPay Class:Full TimeEducation:Bachelors DegreeCareer Level:ExperiencedWho We Are:Hey were Ardene!Were the ultimate destination in North Ameri...