• U.S. Citizenship is required.
• Provide support for hardware software and user account issues.
• Support user onboarding/offboarding processes.
• Mentor Tier I/II technicians and help develop their technical skills.
• Serve as Tier III escalation for support issues related to:
  • Windows 10/11
  • Mobile device platforms
  • Basic Networking
  • Microsoft 365 (Exchange Online Teams OneDrive SharePoint)
  • Entra ID (Azure AD) identities
  • Access issues
  • MFA/PIM
  • Conditional access
• Communicate effectively with users and leadership regarding outages incidents and projects.
• Assist in maintaining asset inventory and license tracking.
• Participate in IT projects and system rollouts.
• Provide training documentation and end-user guidance.
• Network connectivity DNS DHCP VPN at the user level.
• Troubleshoot complex hardware software and system performance issues.
• Perform root-cause analysis and implement long-term corrective actions.
• Assist with patch management endpoint configuration and security hardening.
• Manage user lifecycle tasks across AD/Entra M365 and enterprise applications.
• Contribute to process improvements standard operating procedures and documentation.
• Assist in configuration baselines and provisioning workflows.
• Develop scripts (PowerShell preferred) to automate routine tasks.
• Assist in administration of enterprise tools such as:
  • Intune/MEM for device compliance and application deployment
  • Endpoint security (DLP EDR etc.)
  • Remote access tools and monitoring platforms
• Maintain compliance with organizational policies (NIST 800-171/172 CMMC etc.).
• Participate in incident response activities and forensic/triage tasks as needed.
• Remediate vulnerabilities identified by security tools (DLP EDR Vulnerability Scanning etc.).
• Participate in an On-Call Rotation with other members of the Support team.

• U.S. Citizenship is required.
• CompTIA Network
• CompTIA A
• ITIL v4 Foundations (preferred)
• Good customer service skills.
• Ability to communicate effectively.
• Experience in environments with compliance requirements (HIPAA PCI NIST/CMMC).

Travel and Physical Requirements

• Less than 15% travel.
• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This job operates in a professional office environment and a manufacturing environment. The employee may be exposed to fumes or airborne particles moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions in the plant. The noise level in the work environment may be loud.
• While performing the duties of this job the employee is frequently required to sit stand talk and communicate use hands/finger feel and reach with arms. This position requires the ability to lift bend or stoop as necessary up to 20lbs.

• Robust medical dental vision & disability coverage.
• Healthcare concierge to help you navigate your benefit selections.
• Virtual health solutions for physical therapy menopause and diabetes.
• Company paid Basic Life Insurance. Additional Life & AD&D Insurances are available.
• On-site wellness clinic.

• Competitive compensation.
• 401k program to plan for your future with company match 75% up to 8% plus 1% Employer contribution.
• Company Paid Time Off (Vacation and Sick).
• Paid parental leave.
• Adoption assistance.
• Fertility and family building assistance.

• Flexible work schedules available based on position:
  • 9/80 schedule providing every other Friday off
  • 5/8s
  • 4/10s
  • 3/12s
• Lifestyle spending account.
• Perks at work.
• Generous employee referral program.
• Tuition reimbursement.
• Voluntary benefits available: longer term care legal identity theft pet Insurance and many more options

Required Experience:

Unclear Seniority