Lead, Global HR Operations
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Skuad Acquisition
Back in August 2024 Payoneer acquired Skuad. Skuads expertise helps businesses in over 160 countries navigate complex challenges such as international payroll remote onboarding and regulatory compliance. This acquisition reinforces Payoneers mission and solidifies Skuads role as a trusted partner for global workforce management (WFM).
This role will be part of our WFM business unit
Location US
Remote
As a Team Lead for the Shared Services team you will be the first point of contact for employers asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.
Manage operations and processes related to the EOR employees and Client
Documents communicate and explain details of end-to-end processes and policies
Define update and maintain SOPs and SLAs and proactively ensure the team follows them
Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs
Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience
Run 24/7 operations manage caseload set priorities and allocate them within the team
Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery
Maintain data integrity on various internal application
4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain
Knowledge of Global compensation benefits and payroll administration will be preferred.
Customer management skills Strong Problem-Solving Conflict handling and resolving ability
Multi-tasking ability with an eye for details
The role will include managing a team of 23 members based in LATAM and India.
Demonstrated ability to perform in an entrepreneurial setting working independently across multiple groups and thriving in a high-pressure and rapidly growing environment
Preferably MBA in Human Resourc
Required Experience:
Exec
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
