Software Development Manager (SDM), Device Observability and Troubleshooting

The Device Software and Services organization builds foundational capabilities used by Amazon Devices including Kindle Fire Tablets Echo Fire TV and many more. The Device Diagnostics and Troubleshooting team builds state-of-the-art observability diagnostics and troubleshooting systems leveraging Generative AI to enable automated proactive detection and rapid root cause identification.

As the Software Development Manager (SDM) you will lead the software engineering team and be the Single Threaded Owner (STO) and will be responsible for goal setting and the engineering roadmap for the team. You will be responsible for hiring and career development of software engineers and quality assurance engineers. You will set the technical direction for the team to build highly performant scalable and extensible software apps and services. You will establish a team culture that focuses on engineering and operational excellence. You will set and shepherd the Agile/Scrum environment to deliver high-quality software against tight schedules. As a technical leader you will also establish architectural principles provide input into selecting design patterns and mentor team members on their appropriate application.

Were looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers demonstrate a high degree of technical product ownership and want to have fun while making history. It is still Day 1 in the Devices business and we are seeking a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines

- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

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