Senior Site Reliability Manager

In our always on world we believe its essential to have a genuine connection with the work you do.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough unique environments of the industries we serve.

How Youll Help Us Connect the World:

RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Manager to lead our NAM and APAC operations teams in transforming traditional operations into modern SRE practices.

This high-impact leadership role will drive operational excellence mentor engineering managers and spearhead SRE transformation across our largest regional operations.

As a key member of the engineering leadership team you will shape people and processes implement scalable reliability strategies and ensure 24/7 operational stability for our infrastructure.

Youll manage engineering managers and their teams fostering a culture of automation reliability and continuous improvement while collaborating with global operations counterparts.

Responsibilities:

• Lead and develop engineering managers and technical operations engineers across India and APAC time zones.
• Build a collaborative team culture that emphasizes knowledge sharing automation and operational excellence.
• Mentor engineering managers to strengthen leadership capabilities and technical expertise.
• Set clear performance expectations and provide ongoing coaching for growth.
• Partner cross-functionally with Product Security Development and global operations teams.
• Own 24/7 operational stability for India/APAC including incident response escalation and post-incident reviews.
• Drive comprehensive incident management: alert handling outage response and root cause analysis (RCA/CAR).
• Transform traditional operations into modern SRE practices using SLOs error budgets and reliability engineering.
• Implement robust monitoring and alerting with APM tools dashboards and automation frameworks.
• Lead technical project delivery with clear timelines resource planning and stakeholder communication.
• Apply structured project management methodologies for visibility to senior leadership.
• Drive automation initiatives to reduce manual toil and improve reliability.
• Oversee change management processes with proper documentation and training.
• Manage infrastructure automation using Terraform Kubernetes and cloud platforms (GCP/AWS).
• Develop operational roadmaps aligned with business and technical strategies.
• Provide executive-level reporting on operational metrics project status and team performance.
• Collaborate with US operations teams to ensure seamless global coverage.
• Build high-performing technical teams through effective hiring development and retention strategies.

Required Qualifications:

• 12 years in Site Reliability Engineering (SRE) with 6 years leading SRE DevOps or infrastructure teams.
• Proven experience mentoring engineering managers and developing leadership talent.
• Track record of transforming traditional operations or NOC teams into modern SRE organizations.
• Strong project management skills with Agile/Kanban experience and JIRA proficiency.
• Excellent communication skills including executive-level presentations.
• Deep SRE expertise: incident management on-call systems monitoring and reliability engineering.
• Infrastructure automation experience with Terraform Kubernetes Docker and CI/CD pipelines.
• Cloud platform proficiency (GCP/AWS) including networking security and cost optimization.
• Monitoring and observability experience with Prometheus Grafana APM tools and log aggregation.
• 24/7 operations experience with global team coordination and escalation management.
• Change management and compliance experience (SOC2 security reviews audits).
• Strong foundation in Linux systems networking protocols and security practices

Our salary ranges consider a wide variety of factors including but not limited to benchmarking by independent third-party consultants skill sets years of experience training education geography and other business needs. Depending on experience the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This positions expected total compensation (base salary and commission range) is $135600.00-$200000.00

The candidate will be rewarded with a comprehensive benefits package including medical dental and vision plans life and accidental death insurance a 401(k) plan and participation in the Companys Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year two weeks of paid vacation (prorated based on start date) as well as other leave options.

Important Candidate Notice: On January 9 2026 CommScope finalized the sale of its Connectivity and Cable Solutions segment which included the CommScope name and brand to Amphenol Corporation. The remaining businesses Access Networks Solutions (now rebranded as Aurora Networks) and RUCKUS Networks have been unified under the new parent company renamed as Vistance Networks.The role being advertised is part of RUCKUS Networks.

Why Join Us

Vistance Networks shapes the future of communications technology pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first then deliver value.

RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation proactive network assurance and context-aware security providing exceptional performance with simplified management.

If you want to grow your career alongside bright passionate and caring people who strive to create whats connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO) including people with disabilities and veterans.