Engagement Center Management Intern

VISION: Transform the university through the power of generosity.

MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

DEPARTMENT PURPOSE: Pipeline Growth & Readiness exists to create a wide and deep pool of highly engaged donors to programs and units across OSU by helping donors discover their philanthropic passions and implementing strategic tactics and partnerships to aid donors in realizing their full philanthropic potential.

PRIMARY PURPOSE: This position supports Pipeline Growth & Readiness by assisting with logistical and supervisory support in the Cowboy Caller Engagement Cetner as well as general logistical support for the Pipeline Growth & Readiness Team.


KEY AREAS OF FOCUS:
Support University Programs Team-

• Provide administrative support for the Engagement Center Associate.
• Review caller statistics calling reports shift statistics to share trends with Engagement Center Associate.
• Provide support for student supervisors running evening shifts.
• Develop robust skills in technology troubleshooting and prospect support in working within calling software and CRM systems.
• Provide strategic support for programming and events related to Engagement Center efforts.
• Develop compelling training materials for new hire onboarding.
• Assist in the planning and execution of Cowboys United Giving Tuesday Give Orange and other small campaigns within the Engagement Center.
• Provide general logistical support for the larger PGR team as needed.
• Other duties as assigned.

JOB COMPETENCIES AND EXPERIENCE:
Education & Certifications-

• Current full-time enrollment in a bachelors or graduate degree program

Experience-

• Ability to maintain a high level of confidentiality in all aspects of the job.
• Excellent oral and written communication skills
• Organizational skills and attention to detail
• Proficient computer skills with basic knowledge of the Microsoft Office Suite
• Driven to collaborate and service-minded.
• Available 15-20 hours pers week Monday through Friday and occasional weekend shifts each month. Priority will be given to those available to work 5-9pm Monday-Thursday.

Organizational Competencies-

• Effective Communication: Communicates well (written and verbal); exhibits exceptional listening skills and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids telling themselves a story and works to deploy crucial conversation communication techniques; shows the highest level of understanding courtesy tact empathy and concern with all interactions
• Execution & Initiative: Demonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and donor expectations; ensures work is accurate; delivers upon commitments while demonstrating integrity stewardship of resources and service to OSU
• Teamwork/Interpersonal Skills: Builds and maintains strong internal working relationships that promote open and honest communication; cares for others personally and professionally; values diversity and treats all individuals with respect and professionalism; demonstrates an open mind-set when presented with opportunities to learn about different culture approaches or opinions; supports team efforts and makes the Foundation a more enjoyable place to work
• Problem Solving/Judgment: Seeks guidance and expert opinions in decision-making and planning process; gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom; responds appropriately and timely to issues; accepts responsibility for actions.
• Adaptability/Flexibility: Committed to continuous improvement; adapts to change is open to new ideas; takes on new responsibilities handles pressure and adjusts plans to meet changing needs; shows ability to listen actively to different perspectives and consider alternate views based on new information; demonstrates self-control and remains productive during times of uncertainty
• Courage & Conviction: Proactively takes responsibility for individual outcomes regardless of success and learns from all results; demonstrates dedication to the principles of truth and honesty even when the message may not be welcome; maintains confidentiality; supports company values walks the talk; behaviors and actions are consistent with statements values and beliefs; practices ethical decision making; has courage to try something new when encouraged by others; shows accountability and credibility by following through on commitments; receives constructive feedback from others and looks for continually improve
• Donor Centered: Follows through with appropriate actions and/or information to meet the requests of donors; actively shares contacts and relationships with those who may have common goals or needs; embraces development and stewardship strategies that build relationships and respect the donors interests while balancing university priorities; solidifies personal relationships with mutual trust and fulfillment on commitments.

PHYSICAL REQUIREMENTS: Must use a computer terminal and view a computer screen for extended periods of time. Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country. Must constantly use visual acuity to check printed and designed materials of various types. Must be able to navigate within the OSU Foundation. Typical office working conditions.

Required Experience:

Intern