exam planning officer

Hrsi is looking for Exam Planning Officer for one its leading client

Main accountabilities
Product Service Delivery
Capacity Management works with Commercial for Demand and capacity fill
Supports rolling 18 month single plan for all products down to Test Day
Translates demand into capacity plan for venues papers link to OSM (Onscreen Marking Hub) and
other GNOME systems
Works on all the systems required to ensure the timely and accurate delivery of exams and events
Registration opening and closing for all products
Dealing with candidates post registration processes like admissions covering Statement of Entry
(SOE)
and import/export between online registration systems (ORS) and IELTS We Administration System
(IWAS) and other board specific processes
Scheduling of IELTS candidates for Speaking Exams
Support for planning CB exams
Manages and is accountable for all pre test day operations including registrations for all products
and all matters relating to pre test cancellations and refunds
Customer service
Supports the timely resolution of complex/escalated customer (internal or external) operational
complaints and issues relating up to test day
Coordinating input from other colleagues/departments/managers as required to do so. Ensures the
customer is kept informed throughout the process.
Responsible for enhanced customer service experience related to all tasks prior to test day
Relationship & stakeholder management
3
Works very closely with Distribution and CMR Test Day and Venue Managers to ensure all capacity
planning is effective
As required supports Operations Planning Manager in hosting/attending external events or
meetings ensuring these run efficiently and effectively and that a positive professional image is
projected.
Risk & compliance
Assisting in the Contingency planning and risk management of supply.
Delivers on standards and performance to manage Exam security and compliance
Uses standardised processes to assist team/unit compliance with agreed corporate risk
management procedures relevant to service delivery (e.g. child protection security policies
financial protocols anti-fraud measures) to protect the interests of the BC and its customers at each
step of planning
Analysis & reporting
Is involved in daily/weekly planning/capacity meetings
Analyses performance and recommends improvements to Test Day planning activities
Commercial & resource management
Operates and runs regular reports on range of standard corporate financial processes and
procedures to enable effective budget and resource management for the team unit or project(s)
e.g. purchase order system FABS SAP procurement processes.
Actively seeks to maximise value for money when acquiring resources goods or services for the
team unit or project.
Leadership & management
Motivates and encourages team performance
Safeguarding
Ensure that safeguarding implementation standards are followed in exams structures and
mechanisms that promote safety for children and adults
Escalate safeguarding concern the National Safeguarding Manager Pakistan.
Ensure safe recruitment process are consistently followed and sustained for venue staff and third
parties.
The post holders must ensure that his/her behaviour is in line with safeguarding code of conduct
with interacting with children and adults.