2nd Line Service Desk

Job Title: Level 2 Helpdesk Technician
Location: Rochdale

A brilliant opportunity to join a growing team!

Our client is a forward-thinking business based in Rochdale with an expanding internal IT team. With two apprentices already secured they are now looking for an experienced Helpdesk Technician to provide hands-on technical support and help mentor junior staff. This is a great opportunity for someone who enjoys problem-solving variety and being part of a friendly collaborative environment.

If youre looking to join a stable and supportive company where your experience will be valued and your ideas welcomed this could be the ideal next step in your career.

Position details:
Working hours: 40 hours per week Monday to Friday
Salary: 25000 to 33000 depending on experience
Benefits: 20 days holiday plus bank holidays pension scheme training and development friendly and supportive team culture

Role overview:

This role is ideal for a Level II/III Technician with at least three years experience in an IT helpdesk or support role. Youll be confident troubleshooting a range of technical issues across hardware software and networking and be comfortable taking ownership of tasks while supporting others.

Key responsibilities:

• Provide 2nd line technical support to internal users

• Troubleshoot and resolve issues related to hardware software and networking

• Escalate complex issues where necessary and follow up to resolution

• Mentor and support junior staff including apprentices

• Maintain accurate documentation of tickets systems and procedures

• Support continuous improvement of IT systems and processes

Experience and skills required:

• Minimum 2 years experience in a similar IT support/helpdesk role

• Strong technical knowledge of Windows environments and Office 365

• Basic networking understanding (routers switches VPNs etc.)

• Excellent communication skills and a customer-focused approach

• Organised reliable and proactive

• Full UK driving licence preferred

Desirable:

• Relevant IT certifications (CompTIA Microsoft ITIL etc.)

• Previous experience mentoring or training junior team member

Please note: we can only accept applications from candidates who have the right to work in the United Kingdom without requiring visa sponsorship.

Lotus Recruitment Limited are an employment agency acting on behalf of our clients.

Due to the high volume of applications we receive we regret that we may not be able to respond to every unsuccessful application. If you have not heard from us within seven days please assume your application has not been successful on this occasion.

Position details:
Working hours: 40 hours per week Monday to Friday
Salary: 25000 to 30000 depending on experience
Benefits: 20 days holiday plus bank holidays pension scheme training and development friendly and supportive team culture