Services & Support Coordinator
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Job Location:
Lynnwood, WA - USA
Monthly Salary:
$ 29 - 34
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Kongsberg Discovery a subsidiary of KONGSBERG is a global technology company providing innovative and reliable technology solutions for all marine industry sectors including merchant offshore subsea and naval. Headquartered in Horten Norway the company has manufacturing sales and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning surveying and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.
AtKONGSBERG we believe in tackling challenging problems and delivering extreme performance for extreme do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS through people technology and dedication
For inspiration and more infowatch this videoand visit:Kongsberg website
What we can offer you:
- Competitive compensation packages
- Fully subsidized health & welfare benefits for employee (discounted costs for family members) with an option of a high deductible plan that includes an annual employer contribution towards your health savings account ($1500 for family $750 for employee only and prorated depending on date of hire)
- Fully subsidized dental and vision coverage
- Up to 5% employer match program
- Flexibility with Paid Time Off
- Position eligible for our annual employee bonus program
- Professional and personal development and career opportunities
- We offer the possibility to work with sustainable and exciting solutions for the future
There has never been a more exciting time to work for Kongsberg Discovery than right now. With usyou will be in the forefront of enabling the business to achieve their objectives through the role asa Services and Support Coordinator.
POSITION SUMMARY:
The Services and Support Coordinator is responsible for responding to customers supporting sales demonstrations repairs rentals and general support.
The Services and Support Coordinator is the go-to person for all front-line customer communications regarding demonstration requests repair coordination and customer training requests. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contact with customers other departments and sister companies/headquarters. The Services and Support Coordinator will work with the rental department operations department logistics and sales.
ROLE AND RESPONSIBILITIES:
- Create and review new cases and work orders.
- Information is set up in ERP and CRM.
- Create POs in ERP for RMAs.
- Quoting quality and accurate requests from the customer and internal customers.
- Communicate with the customer before and during the project with all questions related to the request.
- Interface with other departments Logistics Finance Sales Rental Operations etc.
- Responsible for work orders and service appointments for rental training repairs and demos.
- Prepare all documents needed to send to finance for invoicing.
- Stay in close collaboration and attend routine meetings with project departments as well as other regional and global coordinators for resource sharing.
- Responsible for CRM service email queues for Kongsberg Discovery US.
- Responsible for following current HSE/Export Control policies and making sure guidelines are followed for all service trips.
- Meet with Project Managers Team Leaders and VP Customer Services to discuss high level jobs.
- Collaborate with sister company offices regarding warranty services billing delivery and job specifics.
- Issue RMAs to customers for repair returns using CRM and ERP.
- Communicate with product centers related to repairs and follow up.
- Issue customer repair quotes complete sales orders and send to finance for invoicing.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Knowledge of KD Worldwide organizations products deliveries and customers.
- Committed and reliable.
- Knowledge of operating a PC and working with Microsoft Office.
- Ability to manage time and meet required deadlines.
- Good English written and verbal communication with both internal and external customers.
- High level of customer service skills.
- Ability to be self-sufficient.
- Positive attitude and ability to work well with others.
- Technical expertise is a plus.
- Experience with basic ERP system is a plus.
Pay Range: $29.00 $34.00/hr. (DOE)
Work Location: Lynnwood WA
Hybrid work schedule (up to 2 days a week remote with manager approval)
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
KONGSBERG is an international, knowledge-based group that supplies high-technology systems and solutions to customers engaged in the oil and gas industry, the merchant marine, and the defence and aerospace industries.
