Program Coordinator

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The MBTA plays a central role in supporting the economic competitiveness livability and equity of the Greater Boston region. The MBTA has embarked on a multi-year multi-billion-dollar effort to address deficiencies and modernize its rapid transit system. The scale of this modernization effort requires frequent suspensions of MBTA subway and commuter rail service. To meet the needs of MBTA riders during this work particularly transit-critical populations with limited alternatives the MBTA oversees an extensive and evolving system of alternative service options. Effective talented leadership in delivering alternative service during suspensions will be critical to the MBTAs success in providing quality service to our customers.

The Program Coordinator role within Operations Planning Scheduling & Strategy (OPSS) will be responsible for assisting the organization in ensuring safe reliable and accessible operations from planned rail closures or special events.

The Program Coordinator supports the team with proper administration and field support for alternative service projects. This position will work internally across MBTA planning bus and rail transportation operations control center infrastructure vehicle maintenance safety system-wide accessibility procurement and construction departments and externally with private bus operators municipal staff construction staff and traffic enforcement. Additional responsibilities will include supporting the procurement and oversight of additional bus service contracts to support the MBTAs provision of flexible or fixed-route services and providing reporting of operations data submitted annually to the National Transit Database. The Program Coordinator will report to the Director of Contracted Bus Operations and collaborate with other team members on knowledge sharing cross-training and joint support for cross-division projects.

• Assist in managing and overseeing service conducted with private bus service providers with a focus on procurement field operations and vendor management for rail closures and other bus service contracts.
• Assist in the execution of all planned and unplanned rail diversions in accordance with all contracts and MBTA policies and procedures.
• Assist in analysis and appraisal of monitoring expenses related to a multi-million dollar a year budget to support the Alternative Services office including developing and implementing plans to save money while maintaining service standards.
• Prepare all required federal state external and internal financial reporting; conduct analyses related to program performance; perform analysis prepare special reports and presentations for use by department managers senior executive management and the MBTA Board.
• Support vendor and contract management ensuring contractors meet all service level agreements and contractual obligations.
• Assist in the development issue review and award of RFPs and RFIs collaborating with all necessary departments.
• Prepare and coordinate all correspondence and follow-up necessary to secure curb space or street adjustments necessary for diversions with municipalities other government agencies and external partners.
• Assist in the negotiation of contracts professional service amendments and contractors claims payment invoices or change orders.
• Conduct field work to observe service operations and identify mechanisms to improve service quality.
• Assist in coordinating projects with outside agencies abutters utility companies and community groups who are affected by proposed construction as required.
• Help prepare scheduled and ad-hoc reports slideshows graphics maps and other visual reports incorporating narratives and graphic data for both online and print formats.
• Attend internal and external engagement events.
• Perform all other duties and projects that may be assigned.
• Identify ways and needs to improve data collection presentation automation and streamlining.
• Respond or report to work as directed by supervisory personnel for emergencies extreme weather conditions or any other abnormal conditions that impair service 24 hours per day seven (7) days per week.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules regulations collective bargaining agreement (if applicable) and policies of the Authority including EEO Anti-Discrimination Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned.

• A Bachelors degree from an accredited institution.
• Three (3) years of experience in project administration or coordination duties or similar experience.
• Proficiency with Microsoft Excel Word and PowerPoint.
• Valid drivers license without infractions in accordance with MBTA policy.
• Ability to learn quickly take direction work independently and use creative and collaborative approaches to resolve issues.
• Effective professional written and communication skills.
• Excellent organizational analytical confidentiality multi-tasking time management and interpersonal skills.
• The ability to effectively communicate with customers employees and vendors.
• Have excellent customer service and conflict resolution skills.
• The ability to provide internal and external customers with a courteous and professional experience.
• Have the ability to work any and all shifts and/or locations as assigned or directed. Be available to work twenty-four (24) hours per day seven (7) days per week.
• The ability to work effectively with a diverse workforce.
• May need to pass a written assessment or Microsoft Office exam.

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Familiarity with transit operations or transportation.
• Formal education in planning engineering business administration or related field.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.