Partner Success Manager
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Job Location:
Baton Rouge, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Melara Enterprises is seeking a proactive strategic and client-focused Partner Success Manager (PSM) to support the success and retention of our digital advertising clients. The PSM plays a pivotal role in delivering an exceptional post-sale experience ensuring flawless onboarding seamless communication and long-term account growth.
In this role you will work closely with our Marketing Consultants to translate client goals into effective digital strategies. You will oversee all post-sale digital workflows lead client onboarding manage multi-channel campaign execution and provide analytics insights that drive continued success. The PSM also acts as a coach and resource for the sales team helping elevate digital marketing expertise across the organization.
If youre organized detail-oriented and confident in both client-facing and internal leadership settings this role gives you the opportunity to directly impact client satisfaction and digital revenue growth.
Key Responsibilities
Client & Campaign Management
In this role you will work closely with our Marketing Consultants to translate client goals into effective digital strategies. You will oversee all post-sale digital workflows lead client onboarding manage multi-channel campaign execution and provide analytics insights that drive continued success. The PSM also acts as a coach and resource for the sales team helping elevate digital marketing expertise across the organization.
If youre organized detail-oriented and confident in both client-facing and internal leadership settings this role gives you the opportunity to directly impact client satisfaction and digital revenue growth.
Key Responsibilities
Client & Campaign Management
- Understand the full lifecycle of all client digital advertising campaigns from goals and strategy to delivery and analytics.
- Provide comprehensive post-sale support including Customer Relationship Management (CRM) ticket updates and communication between clients campaign managers and marketing consultants.
- Assist Marketing Consultants with strategy development following the client needs analysis; participate in sales calls and onboarding meetings.
- Deliver clear compelling analytics insights using Google Analytics 4 and campaign performance data.
- Ensure campaign assets are gathered correctly and on schedule; maintain CRM workflows to flag when campaigns require attention.
- Fully manage digital campaigns and relationships for premium high-investment clients.
- Gather ongoing client feedback to identify strengths risks and optimization opportunities.
- Identify and develop case studies showcasing successful campaign outcomes.
Sales Team Support & Training
- Lead bi-weekly 1:1 coaching sessions with each Marketing Consultant to strengthen digital knowledge and performance.
- Support the development and continuous improvement of Melaras internal digital training program.
- Assist with sales calls proposal development and strategy communication as needed.
Internal Collaboration & Reporting
- Provide bi-weekly updates to the Digital Operations team regarding proposals pacing and progress toward revenue goals.
- Collaborate closely with the Digital Ops Coordinator Data Analyst and Content Creator to ensure quality and consistency across client campaigns.
- Provide weekly performance summaries to the Digital Operations Manager outlining campaign results pacing and recommendations.
- Maintain clear internal documentation processes and workflows to support team efficiency and transparency.
Requirements
- Minimum of 1 year of experience in digital marketing account management or post-sale client support.
- Strong communication and coaching skills with the ability to translate complex digital concepts into clear client-friendly language.
- Highly organized with the ability to manage multiple campaigns simultaneously.
- Working knowledge of digital ad platforms Google Analytics 4 analytics dashboards CRM/ticketing systems and core advertising terminology.
- A proactive solutions-oriented mindset and passion for helping clients and sales teams succeed.
Pay & Benefits
- Compensation is based on experience and qualifications.
- Full-time hybrid schedule
- Benefits include:
- Health dental and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan with company contribution
- Professional development opportunities including digital training and certifications
- Collaborative supportive team environment with opportunities for growth
Required Experience:
Manager
Key Skills
- Internship
- Data Warehousing
- Adobe Flash
- Database Administration
- Logistics
About Company
As Melara Enterprises' Marketing Studio, StudioE is a content agency whose primary goal is to increase your business's bottom line with creativity and data.
