Student Services Specialist, Senior (Director of Student Care & Conduct) (0082775)

Hilo, HI - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Title: Student Services Specialist Senior (Director of Student Care & Conduct)

Position Number:

Hiring Unit: Student Affairs Office of the Vice Chancellor

Location: UH at Hilo

Date Posted: December 10 2025

Closing Date: December 23 2025

Band: C

Salary :salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Position Overview

The University of Hawaii at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawaii known for its unique blend of cultural immersion and research opportunities leveraging the islands extraordinary geological biological and cultural diversity. It is acomprehensive regional university within the ten-campus University of Hawaii System focusing primarily on high-quality baccalaureate and select postgraduate education including distinctive programs in areas like marine science geology astronomy and Hawaiian language revitalization.

The UH Hilo Division of Student Affairs serves as the primary resource for student support engagement and development outside of the classroom. This division provides essential programs and services that foster student success personal growth and a vibrant campus life. Student Affairs is responsible for critical functions such as advising and counseling services housing and residential life student activities and organizations wellness and health services career developmentand promoting aninclusive and supportive campus environment.

The Student Services Specialist Senior (Director of Student Care and Conduct) serves as a key leader in advancing a campus culture of care health wellness and basic needs support ensuring that all students have equitable access to resources that promote their academic success and overall well-being. This position provides strategic direction innovative program development and collaborative leadership across Student Affairs health and wellness services crisis response student conduct and basic needs initiatives. Guided by research best practices and a commitment to continuous improvement this position fosters a holistic collegiate experience that supports student resilience safety and success from enrollment through graduation.

Duties and Responsibilities (* denotes essential functions):

*Oversee the development and implementation of strategies procedures and practices that enhance the overall campus climate for students through comprehensive services and resources.
*Evaluate effective programs and foster innovation in the areas of care health wellness and support for students basic needs and well-beingincluding Counseling Medical Services Basic Needs CARE (Community Assessment Response & Education) TRIO SSSP (Student Support Services Program) and International Student Services.
*Coordinate and lead the CARE Team to manage high-level student crises regularly reviewing crisis management policies to reflect best practices and emerging needs; oversee division responses to major campus crises.
Oversee management and administrative responsibilities for all CARE cases involving students living on or off campus; maintain the Student Conduct and CARE database system including related procedures and reporting.
*Receive evaluate and triage student life complaints from a wide array of constituencies; resolve or appropriately refer issues ensuring timely follow-up; serve as senior judicial officer overseeing the student conduct program educating students managing procedures training hearing boards adjudicating academic dishonesty maintaining records and coordinating appeals.
*Stay informed on current research trends and best practices in student well-being resilience behavioral intervention and threat assessment; strategically invest in programs aligned with the universitys long-term goals.
Collaborate with University Housing Campus Security EEO (Equal Employment Opportunity) and other campus partners to ensure consistent policy interpretation and application; implement outreach programs addressing housing food financial childcare needs and promote health disease prevention and advocacy.
Provide daily leadership to Student Basic Needs staff and volunteers; leverage technologyincluding oversight of the behaviorally intelligent SMS chatbot (e.g. Lehua)to strengthen student engagement support success and improve retention.
Review and respond to Student Emergency Fund and other funding requests; oversee budgets staffing services and operations to ensure effective resource allocation and compliance with regulations.
Identify and pursue new revenue opportunities through grants partnerships and fundraising in collaboration with the UH Foundation; actively participate in campus-wide committees on health wellness and safety; build collaborative relationships with internal and external stakeholders.
Develop and implement marketing and communication strategies to promote health and basic needs services through presentations and training for students staff and faculty; perform other duties as assigned.

Minimum Qualifications:

Education and Professional Work Experience:

Possession of a baccalaureate degree in business communication public health administration higher education administration organizational leadership or related field and 5 year(s) of progressively responsible professional experience in student affairs focusing on all the administration of Code of Conduct in a higher education institution or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

Knowledge Skills and Abilities:

Advanced and comprehensive knowledge and understanding of a wide range of developing and emerging information technology concepts principles and methodologies in the area of student wellbeing and support services.
Comprehensive knowledge and understanding of a wide range of interactive and integrated technology systems hardware and software associated with student wellbeing and support services.
Demonstrated ability to understand problems from a broad interactive perspective and use reasoning to discern underlying principles and issues when problem solving and apply creative thinking to resolve problems in new and innovative approaches.
Demonstrated written and verbal competence in presenting ideas concepts and models clearly using persuasion and negotiation to build consensus and cooperation.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
For supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.

Supplemental Minimum Qualifications:

Comprehensive knowledge in current student conduct issues and trends.
Comprehensive knowledge of student conduct related laws and policies.

Desirable Qualifications:

A graduate level degree in business communication public health administration higher education administration organizational leadership or related field.
Experience in developing and conducting health promotion programs and services in multicultural environments.
Comprehensive knowledge of students basic needs and well-being programs.

To Apply: Click on the Apply button on the top right corner of the screen to complete an application and attach each required document.

A complete application must include:

Cover letter explaining how each minimum and desirable qualification is met.
Resume
Names and addresses email addresses and telephone numbers of three 3 current professional references
Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however original official transcripts will be required prior to employment).

Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA will be required before date of hire. Expense of the evaluation shall be borne by the applicant;

Please do not include any self-identifying photos. Please redact references to Social Security numberand birth date on transcript copies. All requested documents/information become the property of the University. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note: If you have not applied for a position before using NeoGov you will need to create an account.

Inquiries: Rosalio Ross Villegas Jr.

EEO Clery Act ADA

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link:

Required Experience:

Director

DescriptionTitle: Student Services Specialist Senior (Director of Student Care & Conduct)Position Number:Hiring Unit: Student Affairs Office of the Vice ChancellorLocation: UH at HiloDate Posted: December 10 2025Closing Date: December 23 2025Band: CSalary :salary schedules and placement informationF...