Owner Services Specialist

On-site training beginning February 26th for 90 days then hybrid/remote
Starting at $16/hr ($16.50 for bilingual Spanish) commission shift differentials $100 bonus after successful completion of training and nesting (including meeting required metrics)

Join Westgate Resorts Where Exceptional Service Meets Incredible Career Growth!

Are you passionate about customer service problem-solving and helping people plan unforgettable vacations

As an Owner Services Specialist youll support Westgate Resort owners by handling reservations and account inquiries educating owners on their timeshare usage rights and delivering a 5-star experience on every call.

This role offers paid training performance incentives and long-term career growth with one of the nations largest hospitality companies. After your first 90 days on-site youll have the flexibility to work from home!

Class & Training Details

Next class starts: February 26th 
Training is 4 weeks followed by 2 weeks of reverse shadowing & nesting
Training/Nesting Schedule: MondayFriday 9:00 AM5:30 PM (in office)
Attendance Requirement: No time off permitted during the first 90 days                                                          Schedule After Training & Nesting: 11:30 AM8:00 PM with Split days off: 1 weekday 1 weekend day

What Youll Do

• Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)

• Assist owners with booking modifying and canceling reservations

• Educate owners on timeshare usage rights and account status

• Process external exchange requests through a third-party partner

• Offer and explain Vacation Guard Travel Protection

• Maintain accurate documentation and meet quality/performance expectations

• Use multiple systems and tools to support owners including:
  MR Owner Console Loyalty Console Alvaria Dialer Microsoft Teams SharePoint

• Call volume expectations:

  • 3035 calls/day average

  • 4050 calls/day during peak periods

Qualifications :

What Youll Bring

• High school diploma or GED required

• 2 years of customer service experience preferred (Call center experience is a plus especially in hospitality- Sales collections and front desk experience are also highly transferable!)

• Strong communication listening and multitasking skills

• Comfortable working in a fast-paced metrics-driven environment

• Must be able to work weekends and holidays as needed

• Must pass a background check and drug screening

• Bilingual English/Spanish is a HUGE plus (additional pay available!)

Additionally the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic 

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time