Call Center Other
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title: Call Center Representative
Pay rate: $20.40/hour on W2
Duration: 3 Months
Work Location: 11800 Weston Parkway Cary NC
Description:
Pay rate: $20.40
Work schedule: Shift is 11:30am 8pm Monday Friday or Tuesday - Saturday (Rotating Saturdays once a month with a weekday off.)
- Training and the job are on site 9am 6pm. The training will be for 3 to 6 weeks On site.
Work location & Type: Onsite
Skills: Recent call center experience. Pharmacy experience is a plus.
Perks to this assignment: On site gym. Holidays off without pay.
Is there anything additional I need to know in order to successfully manage this temp labor request Good attendance is very important. Please do not use your cell phone at your desk.
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Purpose
The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken enthusiastic and organized person with the ability to provide high level of customer service to our patients clinicians and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patients safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
High School Diploma or GED with minimum of Associate degree preferred
One year or more of call center experience
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Must be able to show empathy when talking to patients
Professional telephone manner
Strong attention to detail
Customer service experience preferred
Medical office experience / knowledge of medical terminology preferred
Pharmacy experience is a plus but not required
Medical claims experience is a plus but not required
Training and the job are on site 9am 6pm.
Shift is 11:30am 8pm Monday Friday or Tuesday - Saturday
This is a temporary to permanent hire position for people who meet metrics and attendance policies.
Rotating Saturdays once a month with a weekday off.
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
