Front Office Manager

West Palm Beach, FL - USA

Monthly Salary: $ 62000 - 66000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About The Ben West Palm

At The Ben West Palm Beach every corner tells a story. Part of Marriotts Autograph Collection our hotel is inspired by the legendary Byrd Birdie Dewey and her famed Ben Trovato Estatea place where creativity sophistication and individuality converged. Today The Ben carries that spirit forward blending modern luxury with a warm story-rich atmosphere that feels Exactly Like Nothing Else.

Perched along the waterfront The Ben overlooks the shimmering marina and the Intracoastal Waterway where city energy meets coastal elegance. Guests are invited to savor bold flavors at Proper Grit our signature whisky and supper clubinspired restaurant or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo downtowns only water-facing rooftop lounge. With a rooftop heated saltwater pool versatile event spaces and a team devoted to authentic hospitality The Ben is a destination where every moment becomes a lasting memory.

Position Overview

At The Ben the front desk is more than a check-in pointit is the heart of our guest experience where first impressions are made and lasting memories begin. As Front Office Manager you are the architect of this experience orchestrating every detail with elegance precision and care. You lead a team of ambassadors who embody warmth sophistication and attentiveness ensuring that each guest encounter feels personal and effortless. From anticipating needs before they arise to resolving challenges with poise your role shapes the narrative of every stay. This is a position for a proactive inspirational leader who thrives on creating seamless story-worthy experiences in a dynamic luxury environment.

Key Responsibilities

Guest Relations

Oversee all front office operations to ensure exceptional guest satisfaction.

Address guest complaints requests and inquiries promptly professionally and with warmth.

Ensure VIPs and returning guests receive tailored personalized service.

Maintain the highest standards of guest service and hospitality across the team.

Team Management

Recruit train and mentor front office staff to uphold The Bens luxury service standards.

Conduct regular performance evaluations providing constructive feedback and coaching.

Foster a collaborative motivated and positive work environment.

Schedule staff to ensure appropriate coverage and operational efficiency.

Operations Management

Monitor daily front desk activities ensuring smooth and organized operations.

Maintain a polished welcoming and impeccably organized front office environment.

Implement and enforce standard operating procedures for consistency and excellence.

Coordinate with other hotel departments to ensure seamless guest experiences.

Financial Management

Oversee front office budget and manage expenses responsibly.

Ensure accurate billing cash handling and credit card transactions.

Prepare and analyze financial reports related to front office operations.

Technology & Systems

Ensure efficient use of hotel management software and systems.

Train staff on new systems updates and technology.

Troubleshoot and resolve front office technology issues promptly.

Compliance & Safety

Ensure adherence to all hotel policies procedures and brand standards.

Maintain knowledge of local health safety and regulatory requirements.

Implement and monitor safety protocols to protect guests and staff.

3 years of experience in a supervisory or management role in a front office or hospitality environment.

Proven ability to lead coach and motivate a high-performing team.

Exceptional communication interpersonal and problem-solving skills.

Experience with GXP Lightspeed or similar property management systems is a plus.

Strong organizational skills with attention to detail and operational excellence.

Ability to remain calm professional and proactive in a fast-paced luxury environment.

Flexible schedule including evenings weekends and holidays as required.

$62000 $66000

This company is an equal opportunity employer.

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Required Experience:

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment ...