Team Manager Financial Crime

About the role
We currently have an opportunity to manage a Fraud and Disputes team in the busy Financial Crime Delivery department where we are looking for a passionate people-focused leader to manage a team of up to 12 Fraud will ensure high quality outcomes are delivered for our customers across a broad range of processes within the Account Takeover Application Fraud and Disputes areas.

In the role you will spend the majority of your time leading through others - coaching developing and supporting investigators to deliver continuous excellence within Fraud and Disputes. Youll also play a key role in driving engagement to ensure the team operates efficiently compliantly and with a strong sense of purpose.

What youll do

• Lead coach and develop a team of Fraud and Disputes customer facing associates to deliver high-quality outputs in line with regulations and internal SLAs

• Dedicate the majority of your time to people leadership: coaching conversations performance reviews and developing individual growth plans

• Create an inclusive high-performance culture where team members feel supported heard and challenged

• Set clear goals and expectations regularly reviewing progress and offering feedback that drives improvement

• Maintain strong engagement through career development conversations personal development plans and recognition of achievements

• Drive performance management activities including quality reviews productivity analysis and timely interventions for underperformance.

• Monitor and report on team effectiveness ensuring accurate data and reporting are delivered monthly to senior stakeholders

• Support the onboarding and training of new associates ensuring capabilities are built early and reinforced through ongoing learning

• Prioritise workloads align resources effectively and support delivery of portfolio and change activity.

• Identify and escalate risks tech issues or knowledge gaps working collaboratively to implement solutions that protect our business and customers

• Lead your team through change supporting process improvements automation initiatives and continuous optimisation of operations

What were looking for

• Proven people leadership experience ideally within a regulated or operational environment

• Strong coaching skills with the ability to unlock potential and drive performance across individuals and teams

• A proactive self-motivated mindset able to manage high volumes competing deadlines and ambiguity with confidence

• A role model for respectful inclusive and values-led leadership always acting with integrity

• Excellent stakeholder management skills

• Strong analytical skills

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.