Job Expectations

Build your career and Australias future.

Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

We have an exciting opportunity at nbn as the Service Availability Manager reporting to the Senior Manager Service Availability Corporate.

A bit about your role

The Service Availability Manager is responsible for ensuring operational excellence resilience and partner satisfaction across nbns Interfacing Platform Services and related commercial obligations.

The role supports program delivery for Customer Delivery teams partners and field services prioritizing resources to meet business and customer needs.

It involves directing skilled individuals to execute initiatives using effective Lean-Agile practices.

A bit about you

The ideal candidate will have experience in IT management partner engagement and leading large cross-functional teams.

They should demonstrate expertise in alternative delivery approaches vendor and stakeholder management and ITIL practices.

Strong communication skills are essential for explaining IT infrastructure and influencing senior stakeholders.

Additionally the role requires advanced leadership abilities strategic advisory experience in telecoms and IT and solid knowledge of business analysis methodologies.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit ourContact Uspage on our website.

Where to from here

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent opportunity and applications for this role will close at midnight Wednesday 17th of December 2025.

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