SW Monitoring Manager

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT software development SAP purchasing electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Swedens most complex and analytically demanding projects. Our focus is always on high quality professionalism and clear measurable results.

Are you the right person for the assignment or do you want to recommend a strong candidate Do not hesitate to contact us.

Apply today selection and interviews are ongoing.

We are now looking for a SW Monitoring Manager for one of our clients.

Assignment Description

As Monitoring Manager you will be part of a newly established Incident Management team handling major software and system incidents affecting customers workshop tool.

This system is critical for workshop operations when the tool is down workshops cannot perform their work and this directly impacts our business. Your role is to ensure strong monitoring logging and alerting capabilities to detect issues early and support efficient incident response.

You will collaborate closely with development teams field quality engineers and other stakeholders to improve observability and strengthen system reliability. You will also act as Incident Manager in scheduled 24/7 on-call rotations leading the handling and communication of critical incidents.

YOUR RESPONSIBILITIES
Drive process improvement in incident management with focus on monitoring capabilities.
Collaborate across teams to define monitoring needs enhance observability and ensure critical data availability.
Lead incident handling from detection to resolution and communication.
Analyze prioritize and escalate incidents as needed.
Communicate clearly with all involved stakeholders and end customers.
Conduct Root Cause Analysis and Lessons Learned sessions.

DEMAND PROFILE
Speaks and writes in English and Swedish
Experience with Datadog or comparable monitoring tools (e.g. Grafana Prometheus)
Incident Manager experience
Available to work on-call with 24/7 support on a scheduled rotation

MERITORIOUS
Knowledge about customers electrical system and/or embedded systems in vehicles
Software development
Problem Manager Assignment Leader or similar experience

ÖVRIGT

Start date:

Onsite: Flexible Hybrid typically 3 days in the office and 2 remote per week (subject to operational needs)

Assignment period: 1 year

Location: Södertälje

Application Deadline:

Please apply directly through our system with:

- Your updated CV

- Availability to start the assignment

In the motivation describe why you are suitable for this assignment - refer to previous consulting assignments employment education and personal qualities.

Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.

Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested we recommend that you apply immediately.

Working Language English & Swedish