Customer Support

Are you passionate about helping others succeed At goFLUENT were looking for a motivated Customer Support to join our dynamic team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant youll be at the heart of our customer experience connecting with learners guiding them on their language journey and collaborating with our internal teams to deliver excellence.

If youre driven by making a difference and thrive in a supportive customer-focused environment wed love to have you on board!

What Youll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training

• Offer the learner the best journey possible by understanding the expectations and being efficient in giving the solutions to concerns the learner might face

• Reply to our learners requests on several communication channels (phone email chat etc.)

• Ensure a smooth and efficient communication with internal teams

• Call students to encourage them to take full advantage of the available resources

• Be proactive in order to optimize our internal procedures improve the quality of our responses and raise learners feedback

Youll love this job if you

• Are outstanding at communicating both orally and written in English

• Have a previous successful experience in customer support

• Are very empathic and able to solve complex conversations in order to give a smile to customers

• Are an organized responsive adaptable sincere and autonomous person

We are looking for

• 1 year of experience in customer service

• Internet savvy and proficient in MS Office Google Docs and Open Office

• Advanced level of English (verbal and written)

• Bachelors/College Degree in any field

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including:

• Dynamic startup-like experience within the security of a fast-growing 25-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

• Ability to work from any of our 20 offices around the world.

• Exciting team-building events.

Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide:

#LI-Onsite