Position: Customer Expert
Work model: Remote in Athens
Location: Athens
Employment type: Full-time
Responding to customers inquiries via e-mail chat & phone
Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
Work effectively as part of a team developing effective and supportive relationships with colleagues and management
Be positive & proactive and have a desire for applying continuous improvement processes
Provide and maintain a strong professional relationship with all customers and always show empathy
Strive towards customers retention and loyalty fully supporting the customers to achieve a successful outcome to their inquiry
Fluency in Italian
Excellent writing skills
Good command of English
Soft skills & politeness
Technically adept (know your way around Windows shortcuts basic troubleshooting)
Capability of multitasking
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (-all at no cost to you-)
Competitive monthly salary 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises providing a great working environment with relaxing break areas
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with ... View more