Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
Be the primary point of contact for customer requests providing an enhanced customer experience
Utilize multiple communication channels (phone chat and email) to provide daily support to everyday household gadget users
Support in English language customers in the UK and Ireland and any other customers that choose English as their desired support language.
Respond to customer inquiries about our clients new and existing products facilitating their use
Handle complaints always in a graceful and professional manner
Resolve issues as they arise timely and efficiently
Maintain solid customer relationships by handling questions and concerns with speed and professionalism
High level of fluency in Italian
Great knowledge of the English language (oral & written)
Work experience in a customer support role is a plus
Exceptional communication & soft skills as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
A positive attitude empathy and high work- ethic
Flexibility in adapting to a fast-paced environment
Complete support to help you ease your relocation to Greece we cover your flight tickets expenses hotel accommodation support with the house searching process all at no cost to you
Competitive monthly salary 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises providing a great working environment with relaxing break areas
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with ... View more