Print Mgmt First Ops
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Job Location:
Torrington, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
- Provide daily support for network and workstation printers including troubleshooting printer issues and paper jams.
- Respond to customer requests for technical support focusing on high-quality customer service.
- Perform printer maintenance repair and new printer installations (must be able to lift up to 50 pounds).
- Deliver toner and manage on-site printer parts and consumables inventory.
- Document all service calls and support requests using Ricoh Trac.
- Escalate complex issues to Customer Service Technician or Integrated Account Manager as needed.
- Provide end users with remote access support and detailed troubleshooting documentation.
- Maintain regular communication with customers regarding problem resolution status.
- Provide regular fleet status and performance updates to the Printer Fleet Manager or Integrated Account Manager.
- Oversee printer procurement and manage hot swap printer inventory.
- Document and report all fleet meter readings.
- Maintain printer fleet tools and databases.
- Business casual dress code; must have a flu shot.
- Position is temp-to-perm pay rate $19.57/hr - $23.00/hr hours 8:00 AM to 4:30 PM no driving required.
- Previous IT experience (e.g. Help Desk) preferred but not required to be specific to printers.
- Provide daily support for network and workstation printers including troubleshooting printer issues and paper jams.
- Respond to customer requests for technical support focusing on high-quality customer service.
- Perform printer maintenance repair and new printer installations (must be able to lift up to 50 pounds).
- Deliver toner and manage on-site printer parts and consumables inventory.
- Document all service calls and support requests using Ricoh Trac.
- Escalate complex issues to Customer Service Technician or Integrated Account Manager as needed.
- Provide end users with remote access support and detailed troubleshooting documentation.
- Maintain regular communication with customers regarding problem resolution status.
- Provide regular fleet status and performance updates to the Printer Fleet Manager or Integrated Account Manager.
- Oversee printer procurement and manage hot swap printer inventory.
- Document and report all fleet meter readings.
- Maintain printer fleet tools and databases.
- Business casual dress code; must have a flu shot.
- Position is temp-to-perm pay rate $19.57/hr - $23.00/hr hours 8:00 AM to 4:30 PM no driving required.
- Previous IT experience (e.g. Help Desk) preferred but not required to be specific to printers.
