Service & Support Engineer

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a proactive and technically skilled Service & Support Engineer in the medical manufacturing field to support customers in the installation commissioning maintenance and troubleshooting of advanced diagnostic and technical equipment. The role involves both on-site and remote support ensuring reliable system performance and strong customer satisfaction.

Key Responsibilities

Technical & Field Support

Install commission test and troubleshoot a range of high-technology diagnostic and equipment systems.
Diagnose and resolve complex technical issues during start-up and operational stages.
Perform scheduled preventive maintenance and corrective servicing under service agreements.
Provide technical guidance user support and training to customers to ensure smooth system adoption.

Customer Engagement

Develop and maintain strong working relationships with end-users and technical teams to support ongoing business customer requirements and recommend suitable upgrades improvements or service solutions.
Handle service enquiries via phone and onsite visits including occasional after-hours support when required.

Operational & Cross-Functional Support

Support commercial and application teams in preparing for product demonstrations workshops and industry events.
Review and implement technical bulletins engineering updates and service advisories issued by headquarters or regional technical teams.
Contribute to documentation reporting and escalation of complex cases to higher technical support tiers when necessary.

Requirements

Diploma in Electronic Electrical Mechatronic Biomedical Engineering or a related discipline.
Minimum 2 to 5 years of experience in handling of medical equipment or healthcare related industry is an advantage.
Familiarity with common industry communication standards for data exchange and workflow integration (e.g. DICOM HL7).
Experience with system networking server configuration Windows OS/Windows Server environments and basic IT infrastructure setup.
Ability to configure test environments and perform systematic technical evaluations.
Strong foundation in electrical electronic or mechanical engineering principles.
Knowledge of technical systems used in healthcare or regulated environments is an advantage.
Willingness to undergo required certifications or licensing relevant to working with regulated equipment.

We are seeking a proactive and technically skilled Service & Support Engineer in the medical manufacturing field to support customers in the installation commissioning maintenance and troubleshooting of advanced diagnostic and technical equipment. The role involves both on-site and remote support en...

Key Responsibilities

Technical & Field Support

Install commission test and troubleshoot a range of high-technology diagnostic and equipment systems.
Diagnose and resolve complex technical issues during start-up and operational stages.
Perform scheduled preventive maintenance and corrective servicing under service agreements.
Provide technical guidance user support and training to customers to ensure smooth system adoption.

Customer Engagement

Develop and maintain strong working relationships with end-users and technical teams to support ongoing business customer requirements and recommend suitable upgrades improvements or service solutions.
Handle service enquiries via phone and onsite visits including occasional after-hours support when required.

Operational & Cross-Functional Support

Support commercial and application teams in preparing for product demonstrations workshops and industry events.
Review and implement technical bulletins engineering updates and service advisories issued by headquarters or regional technical teams.
Contribute to documentation reporting and escalation of complex cases to higher technical support tiers when necessary.

Requirements

Diploma in Electronic Electrical Mechatronic Biomedical Engineering or a related discipline.
Minimum 2 to 5 years of experience in handling of medical equipment or healthcare related industry is an advantage.
Familiarity with common industry communication standards for data exchange and workflow integration (e.g. DICOM HL7).
Experience with system networking server configuration Windows OS/Windows Server environments and basic IT infrastructure setup.
Ability to configure test environments and perform systematic technical evaluations.
Strong foundation in electrical electronic or mechanical engineering principles.
Knowledge of technical systems used in healthcare or regulated environments is an advantage.
Willingness to undergo required certifications or licensing relevant to working with regulated equipment.