Operations Support Specialist (1 year contract)
Operations Support Specialist (1 year contract)
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Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
In this role you will support the Operation Support Team in handling premium collection transactions review and sign off user stories test plans and UAT output. You will also support the team lead on reporting and process improvement. As part of this dynamic team you will report to the team lead within Operation support team.Job Description:
- Understand business process and define the business requirements in the form of use cases/user stories for system development.
- Review and sign off user stories prepared by the business analysts to ensure all business rules/scenarios are covered for development.
- Develop the test plans against the user requirement
- To review and sign-off test plan prepared by Testing team & suggest for optimization where possible
- To review and sign off UAT output generated by the Testing team to ensure output generated adheres with business requirement.
- Follow through the defect resolutions and ensure all defects are resolved within the stipulated timeframe
- Assist preparation of training materials and user guide; conduct necessary training to users
- Reporting to project leads on daily/weekly basis as required.
Who we are looking for:
Competencies & Personal Traits
- Good knowledge in Life insurance.
- Strong organization skills and attention to detail
- Fast learner willing to take initiative and take ownership of everything you do
- Self-driven passionate with a strong desire to learn and able to work under pressure and tight deadlines.
- Independent and works well across different functions.
- Excellent problem-solving skills.
Working Experience
- Minimum 2 years of insurance working experience
- Insurance Domain knowledge is a must.
Education
- Diploma or Degree holder
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
