Account Specialist – Orders Management

Career Area:

Compensation Grade:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title: Account Specialist Orders Management

IMPORTANT COMUNICATION

Relocation package: No

ISE: No

Downgrade: No

What Do We Do

The world needs more energyand at Caterpillar we make it happen.

Our Power & Energy segment supports customers in oil and gas power generation marine and industrial applications including Cat machines. The product and services portfolio include reciprocating engines generator sets gas turbines and turbine-related services the remanufacturing of Caterpillar engines and components and remanufacturing services for other companies and product support of on-highway vocational trucks for North America. Power & Energy is also developing the advanced power sources of the future and is working on many solutions to help our customers lower their carbon footprint.

From drilling for oil to transporting natural gas and from powering cities to fuelling data centresCaterpillar Power & Energydrives progress across the global energy value chain. Our unmatched portfolio and expertise enable us to deliver reliable solutions for diverse industries and applications.

At Caterpillar Power & Energy were committed to powering the worldtoday and for generations to come.

Job Description:

An Account Specialist position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe Africa and Middle East Region from order entry through to shipment and delivery.

Based in Larne Northern Ireland the Account Specialist will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power Marine Industrial and Oil & Gas business units within Power & Energy.

What you will do:

• Provide operational support to Power & Energy dealers

• Act as SME for other Account Specialists on tactical matters

• Resolve complex dealer issues requiring advanced problem-solving

• Manage commercial order processing and configuration requests

• Drive continuous improvement in systems processes and reporting

• Champion operational excellence within the team

• Coordinate end-to-end logistics from source to destination

• Ensure timely product delivery and maintain strong dealer relationships

• Deliver training and guidance to dealer network

• Maintain compliance with export documentation and invoicing standards

• Perform effectively in a fast-paced multi-task environment

Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants needs and expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Extensive Experience:
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort progress issues and successes.
Maintains productive long-term relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative healthy relationships.

Basic requirements:

• Education: Bachelors degree in Business Engineering Marketing International Studies or related field

• Experience: Background in one or more of the following areas:

  • Order Processing

  • Product Configuration

  • Export Documentation

  • International Shipping and Forwarding

  • International Trade

  • Customer Service

(In lieu of a degree candidates should demonstrate significantly more relevant experience in these areas.)

Top candidates may also have:

• Familiarity with Power BI or other analytics tools

• Experience with SAP ordering systems

• Strong Microsoft Office skills

What You Will Get

This is a great opportunity to join the ever growing and modernizing test department. We strive on being a diverse and inclusive team who are always looking at ways to improve and develop both individually and as a team.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting. #LI

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates:

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.

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