IT Service Delivery Manager

Jackson, MO - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Hiring: W2 Candidates Only

Visa: Open to any visa type with valid work authorization in the USA

Summary: IT Service Delivery Managers ensure efficient and high-quality delivery of IT services to meet business needs. They manage service teams monitor performance and maintain service-level agreements (SLAs).

Key Responsibilities:

Oversee IT service delivery operations.
Ensure adherence to SLAs and performance targets.
Manage and mentor service teams.
Monitor service performance and implement improvements.
Coordinate with internal and external stakeholders.
Implement ITIL processes for service management.
Handle escalations and ensure timely resolution.
Prepare reports on service metrics and performance.
Drive continuous improvement initiatives.
Maintain documentation and service delivery standards.

Qualifications:

Bachelors in IT Computer Science or related field.
5 years of experience in IT service management.
Strong knowledge of ITIL and service delivery processes.
Excellent leadership communication and problem-solving skills.

Preferred Skills/Duties:

ITIL Expert or Practitioner certification.
Experience with IT service management tools (ServiceNow BMC Remedy).
Ability to manage vendor relationships.
Strong analytical and strategic thinking skills.

Hiring: W2 Candidates Only Visa: Open to any visa type with valid work authorization in the USA Summary: IT Service Delivery Managers ensure efficient and high-quality delivery of IT services to meet business needs. They manage service teams monitor performance and maintain service-level agreements ...