Head Teller Bulloch County

SUMMARY

As the Head Teller you will supervise and inspire a team of tellers ensuring the smooth and efficient operation of the branch. This position involves overseeing the daily teller activities managing cash flow and fostering a customer-first mindset. Your leadership will ensure that the team provides exceptional service while adhering to bank policies and regulations. You will play a key role in enhancing the customer experience and contributing to the branchs overall success.

ESSENTIAL FUNCTIONS

Leadership Duties:

• Head motivate and inspire a team of tellers fostering a culture of accountability teamwork and customer service excellence.
• Schedule and monitor daily activities of tellers to ensure operational efficiency and service delivery.
• Manage teller time and attendance addressing performance concerns and providing guidance to enhance individual and team success.
• Oversee cash management functions including vault rotations and ordering cash requirements.
• Ensure accurate nightly reporting and completion of all required documentation.
• Perform teller performance evaluations working closely with the Retail Banking Officer to ensure feedback is delivered constructively and effectively.
• Promote a professional friendly and positive environment that aligns with the banks mission and values.
• Enforce compliance with all banking regulations and policies addressing any discrepancies promptly.
• Collaborate with the team to ensure smooth operations and regulatory compliance of the branch.
• Assist in the recruitment and interview process for prospective tellers and help onboard new team members.
• Provide continuous training for new hires ensuring proficiency in all teller activities and banking systems.

Teller Duties:

• Provide exceptional friendly and professional customer service ensuring a positive and engaging banking experience.
• Accurately process deposits withdrawals loan payments and other transactions.
• Cross-sell bank products and services to meet customers financial needs.
• Assist customers with inquiries providing account balances and other banking services.
• Maintain accuracy by balancing daily transactions and verifying cash totals.
• Crosstrain in other areas of the Banking Center to provide seamless operations.
• Ensure full compliance with the Bank Secrecy Act/Anti-Money Laundering Program and other regulatory requirements.
• Perform other duties as assigned.

REQUIRED EDUCATION EXPERIENCE AND SKILLS:

• High School Diploma or GED required.
• Minimum of two years of experience as a teller required.
• Demonstrated Leadership skills with the ability to manage and motivate others.
• Excellent customer service skills demonstrating a professional and courteous demeanor at all times.
• Strong organizational and time management skills with keen attention to detail.
• Proficient in financial software and computer systems.
• Ability to handle challenging situations with professionalism and tact.
• General knowledge of the Bank Secrecy Act/Anti-Money Laundering Program preferred.

POSITION SPECIFIC COMPETENCIES:

• Professionalism: Represents the bank with the highest standards of integrity confidentiality and professionalism.
• Productivity: Consistently meets performance goals optimizing company time and resources to deliver high-quality results.
• Attendance: Maintains excellent attendance with minimal absenteeism and punctuality in all aspects of work.
• Attention to Detail: Exhibits exceptional accuracy in processing transactions and maintaining records ensuring compliance with all bank policies.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Extensive contact with the public in a fast-paced environment.
• Occasional travel to other offices for training or meetings.
• Ability to lift coin bags weighing up to 50 lbs. and perform physical tasks such as standing stooping kneeling or sitting for extended periods.
• Must maintain a professional appearance and demeanor in a customer-facing environment.
• May require relocation during major disruptions (e.g. natural disasters pandemics) to ensure business continuity.

EQUIPMENT USED:

• Computer telephone fax machine scanner copier printer ATM

SUPERVISORY REQUIREMENTS:

• Supervises the teller team at the designated branch location.

The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities skills or working conditions associated with the position. Management reserves the right to modify add or remove duties and assign other duties as necessary.

Call to Action:

If you are passionate about heading a team delivering exceptional customer service and thriving in a fast-paced environment we would love to hear from you. Apply today and join a team committed to excellence!