Student Enrolment Advisor (12-month contract)

Role: Student Enrolment Advisor (12 -month contract)

Location: London UK

Job type: Fixed Term Contract

Working arrangement: Hybrid

This position offers a hybrid work model allowing flexibility between working from home and our office.Typically employees are expected to work 2 days in the office per week.

Why QS

At QS we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate respect and support each other.

Its our mission to empower motivated people around the world to fulfil their potential through higher education ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences we learn from one another and achieve more together driving progress across the sector.

At QS youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector.

Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023) recognising the respect trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive.

As a Student Enrolment Advisor this is what youll be doing:

The Student Enrolment Advisor (SEA) will work within a friendly diverse and supportive team to provide excellent customer service to students from around the world.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy speed and enthusiasm and supporting them throughout the decision-making process their work will ultimately increase enrolments at the given institution.

Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.

Successful candidates will be trained in the psychology of decisions making effective writing marketing techniques university branding and the UK higher education market. As we care about growth both professionally and personally successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Role responsibilities:

• Build excellent relationships with students and their parents by providing effective case management with personalised follow-ups; in order to connect with engage support and ultimately convert prospective students.
• Manage all communication channels effectively including phone email social media channels and others while focusing on high quality customer service and conversion.
• Work as part of a team to plan coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives.
• Adhere to client protocols and best practices to ensure enquiries are promptly professionally and effectively responded.
• Ensure that company protocols are adhered to and targets are achieved by effectively managing work queues that meets the expected response time and quality goals.
• Proactively liaise with internal and external stakeholders to identify and resolve problems and ultimately deliver an excellent experience throughout the student journey by providing accurate information and guidance.
• Organise internal stakeholder meetings to drive the account direction and maintain outstanding working relationships with the team at large.
• Ensure that data capture and reporting requirements are completed effectively by using QSESs internal tools and software e.g. CRMS to maintain accurate and complete data records.
• Engage in data template and query checks to ensure that client integrity and branding is maintained and upheld.
• Proactively provide feedback to continuously improve enquiry application and offer processes or other operational workflows.
• Provide in-person counseling support at events and activities representing the client institution when required
• Take part in development opportunities by mentoring fellow colleagues through training refreshers and Onboarding sessions.
• Translate text and templates between Mandarin (or other languages) and English as required if proficient in the relevant language.
• Complete any other ad-hoc tasks as and when assigned by the Team Leaders and/or Managers.
  
  Key skills and experience:
  
  
• Bachelors Degree Diploma or equivalent
• Excellent communication skills Strong proficiency in Mandarin and English both written & spoken
• Computer/technical literacy Must have sound knowledge across the suite of Microsoft Office applications: Microsoft Excel Outlook Word PowerPoint
• Personal management skills Must have ability to plan and manage multiple assignments and tasks set priorities and adapt to changing conditions and work assignments
• People and work skills Must possess strong interpersonal skills and good relationship and teamwork ethics
• Multilingual abilities and/or experience in the customer service environment will be an added advantage.
  
  So who are we and what do we do
  
  QS is the world leader in higher education services analytics insights and intelligence. From consultancy to student mobility academic partnerships to branding solutions our services power both institutional and individual success.
  
  Werebehind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions shaping decisions and guiding futures.
  
  Since launching in 1990 our impact and influence have only grown. Today we work with more than 2000 of the worlds leading higher education institutions over 12000 employers and governments seeking change and socioeconomic development through higher education.
  
  JoinQS and youll join an 800-strong community of problem-solvers creators collaborators and change-makers based in 40 countries and 11 international offices including Australia Malaysia India Romania Singapore France Germany the USA and our headquarters in London.
  
  Withevery talented new hire business acquisition and bold initiative were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education
  
  

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave plus bank holidays increasing to 27 days after 5 years
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Access to QSmiles a discount scheme that actually makes a significant difference
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture
  
  But thats not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:
  
  
• Free subscription to the Calm App the #1 app for sleep meditation and relaxation
• A focus on welfare which is led by our global wellness team with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs including a peer-to-peer recognition platform quarterly and annual QS Applaud Awards Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme
  
  

Like what youve heard Great apply now!

As a candidate we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another be stronger together and enable our business to thrive.

Required Experience:

Junior IC