Technical Support Analyst

York - UK

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Analyst

Salary:35593 per year (ML1:SB1)
Hours:37 per week
Location:York
Role type:Hybrid

Introduction

People come to Northern for trains they can rely on but behind the scenes theres a lot of tech that keeps everything moving. Our finance team depends on smooth stress-free IT systems to do their best work and thats where you come in.

As a Technical Support Analyst youd be the person colleagues turn to when something isnt playing ball. Youd help fix issues across hardware software and day-to-day systems whether thats over the phone by email or in person. Some days youll be diving into troubleshooting other days youll be out across the network helping people get back up and running. Its varied practical and gives you the chance to make work easier for teams right across Northern.

What youll be doing

Responding to technical queries from colleagues by phone email and face-to-face
Investigating and resolving hardware and software issues
Offering clear jargon-free guidance that helps people fix simple problems themselves
Balancing quick fixes with longer pieces of technical support
Travelling across the network when needed to resolve issues on site

About you

Windows Microsoft Office and a head for troubleshooting thats three things youll bring. Youll already have experience supporting users in a busy IT environment and youll be comfortable getting to grips with a range of systems and software.

Youll also bring:
A logical methodical approach to problem-solving
Confidence explaining things in a clear friendly way
Flexibility to travel across the network and work from Manchester or York
A proactive attitude and the curiosity to dig into challenges and find answers

Formal IT or ITIL qualifications are helpful but not essential. What matters most is your approach your people skills and your willingness to learn.

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family lifestyle and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.
Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.

Required Experience:

Technical Support AnalystSalary:35593 per year (ML1:SB1)Hours:37 per weekLocation:YorkRole type:HybridIntroductionPeople come to Northern for trains they can rely on but behind the scenes theres a lot of tech that keeps everything moving. Our finance team depends on smooth stress-free IT systems to ...