Housing Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Brentwood - UK

Monthly Salary: £ 27 - 27

Experience Required: 1-3years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

Housing Officer Brentwood Borough Council (3-month contract 37 hours/week inside IR35).

Responsible for managing a patch of 400 properties including rent arrears recovery tenancy management estate inspections and tenancy audits.

Ensure high-quality service delivery and engagement with tenants to support tenancy sustainment and community wellbeing.

Act as the first point of contact for tenants and leaseholders addressing anti-social behaviour disputes and service enquiries.

Work collaboratively with colleagues and external agencies (Police Social Services Benefits Job Centre voluntary organisations) to support tenants and achieve housing service objectives.

Key Duties/Accountabilities (Sample):

Enforce Councils Income Management Policy including rent arrears recovery pre-court visits and court attendance.

Conduct tenancy audits estate inspections and accompanied viewings for prospective tenants.

Provide advice and support on welfare reform Universal Credit and tenancy sustainment.

Manage anti-social behaviour cases and other tenancy breaches implementing effective action plans.

Maintain accurate records and reports using housing management systems (e.g. Orchard Uniform Locata) and Microsoft Office.

Liaise with internal and external agencies to ensure tenancy sustainment and address complex tenant needs.

Respond promptly to complaints enquiries and housing service issues.

Support team objectives and provide cover for colleagues as part of the Estate Management team.

Attend meetings and contribute to continuous improvement of housing services.

Skills/Experience:

Substantial experience in social housing including income recovery and debt collection.

Competent in Microsoft Office (Word Excel Outlook) and housing management systems.

Ability to work within a team and independently prioritising tasks effectively.

Ability to maintain accurate casework records.

Additional Information:

Full UK driving licence and willingness to work outside normal hours when required.

Location: Hybrid: 23 days in the office Town Hall Ingrave Rd Brentwood CM15 8AY.

Required Skills:

Substantial experience in social housing including income recovery and debt collection. Competent in Microsoft Office (Word Excel Outlook) and housing management systems. Ability to work within a team and independently prioritising tasks effectively. Ability to maintain accurate casework records.

3 months contract with a Local Authority Job Summary: Housing Officer Brentwood Borough Council (3-month contract 37 hours/week inside IR35). Responsible for managing a patch of 400 properties including rent arrears recovery tenancy management estate inspections and tenancy audits. Ensure high-qual...