Senior Engineering Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Role Overview

We are looking for an Engineering Manager to lead the design development and optimization of our customer onboarding KYC and customer support technologies. This leader will build scalable systems drive automation integrate AI/ML and ensure seamless experiences across the entire B2C user will work at the intersection of Fintech compliance onboarding flows risk controls engineering leadership and AI innovation owning mission-critical systems that directly impact customer trust and business growth.

Key Responsibilities

1. Engineering Leadership

- Hire lead and mentor engineering teams and technical leaders responsible for user onboarding KYC pipelines account activation support platforms and backend services.

- Drive high engineering standards code quality system reliability and secure product delivery.

- Collaborate with and oversee outsourced vendor partners.

- Evaluate and drive decisions on in-house development versus external partnerships.

2. Customer Onboarding & KYC Systems

- Build and own the architecture and roadmaps for onboarding journeys: signup verification activation. Also integrate and manage the KYC partners.

- Ensure compliance with RBI etc. standards and maintain audit-ready systems.

- Reduce onboarding drop-offs by improving speed clarity and automation.

3. AI & Automation for Customer Support

- Lead the transformation of customer support through AI by :

- Build or integrate AI chatbots LLM-driven support assistants.

- Implement predictive analytics for churn user intent and onboarding failures.

- Own the infrastructure for ticketing systems support workflows knowledge bases and agent tools.

- Automate repetitive tasks (KYC re-checks customer inquiries document validations etc.).

- Ensure seamless omnichannel support experience across chat email IVR WhatsApp and in-app channels.

4. Data Insights & Optimization

- Build dashboards and monitoring for onboarding funnel KYC success rates and support metrics.

- Run A/B tests to optimize onboarding speed and reduce verification failures.

- Establish KPIs for engineering performance system reliability onboarding TAT KYC accuracy and AI impact.

- Use data to identify bottlenecks and improve customer journeys.

5. Compliance Security & Risk

- Ensure systems are fully compliant with RBI guidelines data privacy norms and PCI/ISO best practices. Lead tech initiatives around: Data protection Access control Secure handling of customer identity documents Regulatory reporting automation

- Collaborate with Risk & Compliance for audits fraud prevention and new regulatory needs.

Required Skills & Experience

- 1015 years of experience in software engineering with 46 years in a leadership or manager role.

- Strong experience in backend engineering (Java Go Python any modern stack).

- Proven experience building scalable microservices and distributed systems.

- Experience with 0-1-10 B2C fintech products digital onboarding KYC/AML workflows and third-party integrations.

- Understanding of regulatory frameworks (RBI KYC guidelines AML norms PEP/sanctions risk scoring).

- Experience conceptualising/ implementing AI-driven solutions: Chatbots (LLMs) Workflow automation

- Comfortable working with Data Science teams on ML pipelines.

Soft Skills

- Strong cross-functional leadership and stakeholder management.

- Ability to drive large initiatives with tight deadlines.

- Excellent problem-solving mindset and customer-first thinking.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Role OverviewWe are looking for an Engineering Manager to lead the design development and optimization of our customer onboarding KYC and customer support technologies. This leader will build scalable systems drive automation integrate AI/ML and ensure seamless experiences across the entire B2C user...