Field Services Technical Engineer

Coppell, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Technical Services

Job Summary

The Company

Join TNA an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after Alf Taylor invented the worlds first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today were the industrys leading innovator providing complete turnkey processing and packaging lines for a variety of food production including snacks French fries confectionery and more.

Click on to learn more about the organization.

About The Role

This position is responsible for carrying out installations commissioning maintenance and ongoing service and support to customers in a timely manner whilst always promoting TNAs professional image.

Additionally the role is responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada. MUST reside in the Mid-West of USA.

Key responsibilities

Always promotes and presents a high level and professional image of TNA.
Ensure sound knowledge of TNAs products and services is developed and maintained to ensure accurate communication to customers.
Collate weekly timesheet and present results to the Technical Services Manager
Provide first second and third level support in relation to breakdowns and/or customer queries responding by either telephone or site visits promptly!
Responsible for providing routine maintenance and planned services of equipment in accordance with schedules.
Provide input and feedback to the R&D Team in Sydney relating to product modifications / faults and developments.
Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
Attend and work at trade shows / exhibitions held throughout the year (including some weekends)
Work with Project Engineers in the lead up to installation ensuring correct layouts and documentations have been received.

Qualification and Experience

Excellent communication (written and verbal) and problem-solving skills.
Excellent customer service skills able to build strong relationships both internally and externally.
Able to work both autonomously and as part of a team.
Able to make decisions in line with organisational philosophies and practices.
Collaborates seeks and listens to feedback across all areas of the business.
Outstanding service provider with a strong customer focus
Good fault-finding skills.
Able to multi-task and work under pressure
Able to develop and execute sales strategies to enable targets to be met.
Good computer skills knowledge of Excel Word & PowerPoint (DOS & Windows)
Current Drivers license
MUST reside in East Coast of USA
Valid Passport and prepared to travel at short notice locally and overseas.

Desired Knowledge and Skills

Minimum of 3 years service experience including repair and testing of electronic and mechanical equipment
experience in a field engineering role dealing with mechanical and/or electrical and software issues.
Completion of a trade and/or undergraduate degree would be advantageous.
Exposure to the food and packaging industry is desirable but not mandatory.

Why work with us

Career mobility opportunity - Opportunity to travel in your job and see the world.
Professional and career development benefits and education investment
Birthday leave.
Recognition program linked to health and lifestyle benefits.
Empowers employees and nurtures leaders
A company that truly values diversity

If you are a highly motivated and a driven individual then apply now by emailing your resume to

You must have an eligible work visa for North America to apply for this position.

Please note that only shortlisted candidates will be contacted. At this stage we are not considering introductions from agencies.

The CompanyJoin TNA an award-winning company recognized globally for innovation and rethinking the conventional.TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after Alf Taylor invented the worlds first rotary vertical form fill and seal packaging machine ...